Telephone operators
Active Definitive Contract Awarded Last action
- Contract number
- 36C26124C0004
- Awardee
-
Magellan Solutions USA Inc. UEI PBPJRZYNV5S6
- Awarding agency
-
Veterans Integrated Service Network 21
Veterans Health Administration, Department of Veterans Affairs
- Obligated
- $5,154,000
Award facts
- Opportunity
-
- R426--Telephone Operator Services Rico Pre-Solicitation · 36C26123Q0691 · Posted May 11, 2023
- Contract value 86% obligated
-
- $5,964,600.00 Current, with exercised options
- $6,024,600.00 Potential, with all options
- Completion date 89% complete
- Current and potential, with all options
- Contracting staff
- NAICS code
- 561421 Telephone Answering Services
- Set-aside
- No set-aside
- Competition
- Competed under SAP · 3 offers Simplified Acquisition
- Pricing
- Firm Fixed Price
- Place of performance
- Palo Alto, CA 94304, USA
- Legislative mandates
-
- Service Contract Inventory FAR subpart 4.17
Award details come from SAM.gov/FPDS.
Transactions
| Action | Obligated | Date |
|---|---|---|
| Supplemental Agreement for work within scope | $44,400 | |
| Other Administrative Action | $0 | |
| Exercise an Option | $1,621,200 | |
| Other Administrative Action | $0 | |
| Exercise an Option | $1,621,200 | |
| Supplemental Agreement for work within scope | $0 | |
| Supplemental Agreement for work within scope | $0 | |
| Original award | $1,867,200 |
About this award
Veterans Integrated Service Network 21 (VA California) awarded a $6,024,600 firm-fixed-price definitive contract to Magellan Solutions USA Inc. for telephone operator services on October 1, 2023, with no set-aside used, though the pre-solicitation notice anticipated a Service-Disabled Veteran-Owned Small Business set-aside. The award record is titled as a modification to increase funding and lists an ultimate completion date of March 31, 2027. Place of performance is recorded as Palo Alto, California, and the requirement covers VA medical centers in Palo Alto, Fresno, and San Francisco, California, with 31 operators providing 24/7/365 coverage to answer and route calls, assist with outgoing calls, and report equipment issues. The pre-solicitation described one base year plus two one-year options under NAICS 561421, with responses due May 25, 2023. The prime holds SBA certifications as a Veteran-Owned Small Business and a Service-Disabled Veteran-Owned Small Business, both expiring August 9, 2027, and is described as minority-owned. Service Contract Inventory reporting shows $1.9 million invoiced in FY2024 across 31.0 FTEs and 64,480 contractor hours, a derived government-paid rate of $28.96 per hour. FY2025 invoicing fell to $1.6 million with FTEs unchanged at 31.0. The awardee reported in a prime role, with no subcontractors and all reported hours self-performed in FY2025.
Quick answers
Who was awarded contract 36C26124C0004?
36C26124C0004 was awarded to Magellan Solutions USA Inc. by Veterans Integrated Service Network 21 (Veterans Health Administration) on October 1, 2023.
How much is contract 36C26124C0004 worth?
The government has obligated $5,154,000 on 36C26124C0004. Its current value, with exercised options, is $5,964,600. Its potential value, with all options, is $6,024,600.
Was contract 36C26124C0004 competed?
The extent of competition for 36C26124C0004 was competed under sap. The government received 3 offers.
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