Phone answering support services - erie VAMC
Ended Definitive Contract Awarded Last action
- Contract number
- 36C24426C0002
- Awardee
-
Magellan Solutions USA Inc. UEI PBPJRZYNV5S6
- Awarding agency
-
Veterans Integrated Service Network 4
Veterans Health Administration, Department of Veterans Affairs
- Obligated
- $325,082
Award facts
- Opportunity
-
- Erie VAMC Telephone Support Services incl Amendment Solicitation · 36C24425Q0857 · Posted Jul 30, 2025
- Contract value 66% obligated
-
- $325,081.60 Current, with exercised options
- $491,809.28 Potential, with all options
- Completion date 100% complete
-
- Current, with exercised options
- Potential, with all options
- Contracting staff
- NAICS code
- 561421 Telephone Answering Services
- PSC
- R699 Support- Administrative: Other
- Set-aside
- Service-Disabled Veteran-Owned Small Business
- Competition
- Competed under SAP · 9 offers Simplified Acquisition
- Pricing
- Firm Fixed Price
- Place of performance
- Erie, PA 16504, USA
- Legislative mandates
-
- Service Contract Act FAR subpart 22.10
Award details come from SAM.gov/FPDS.
Transactions
| Action | Obligated | Date |
|---|---|---|
| Supplemental Agreement for work within scope | $0 | |
| Original award | $325,082 |
About this award
Veterans Integrated Service Network 4 awarded a $491,809.28 definitive contract to Magellan Solutions USA Inc. for phone answering support services at Erie VA Medical Center on October 1, 2025, under a service-disabled veteran-owned small business set-aside.
Magellan Solutions USA Inc. is an SBA-certified service-disabled veteran-owned small business. Performance runs from October 1, 2025, through March 31, 2027, comprising one base year and one six-month option period. Place of performance is Erie, PA 16504.
The solicitation requires 24/7 telephone operator services including call reception and placement, call transfers, emergency and alarm system monitoring, directory and log maintenance, and information support for medical center operations. Operators must hold a minimum of six months' hospital switchboard experience, complete on-site training, and pass annual competency assessments while adhering to privacy regulations and emergency response procedures. The contract calls for two on-site operator seats with 24/7/365 coverage, involving a Working Manager/Supervisor (2,080 annual hours during base year) and Weekday, PM, and overnight shift operators totaling 8,064 annual hours.
The work is performed under NAICS 561421 (telephone answering services). The government issued the solicitation on July 30, 2025, posted Amendment 1 on August 5, 2025, and closed proposals on August 11, 2025. This award succeeds contracts 36C24421P0328 and 36C24420C0058, which ended September 30, 2025.
Quick answers
Who was awarded contract 36C24426C0002?
36C24426C0002 was awarded to Magellan Solutions USA Inc. by Veterans Integrated Service Network 4 (Veterans Health Administration) on October 1, 2025.
How much is contract 36C24426C0002 worth?
The government has obligated $325,082 on 36C24426C0002. Its potential value, with all options, is $491,809.
Was contract 36C24426C0002 competed?
The extent of competition for 36C24426C0002 was competed under sap. The government received 9 offers. It was set aside: Service-Disabled Veteran-Owned Small Business.
On GovTribe
See this award's full record
- Every transaction and funding action
- The awardee's other awards and teaming partners
- Similar awards and recompete opportunities
- Ask GovTribe AI about this award