Call center staffing support

Ended Definitive Contract Awarded Last action

Contract number
36C10X19C0032
Awardee
Awarding agency
Obligated
$70,124,878

Award facts

Opportunity
Contract value 100% obligated
$70,124,878.33 Current and potential, with all options
Completion date 100% complete
Current and potential, with all options
Contracting staff
Set-aside
Service-Disabled Veteran-Owned Small Business
Competition
Full and Open Competition after exclusion of sources · 15 offers Negotiated Proposal / Quote
Pricing
Firm Fixed Price
Place of performance
Shepherdstown, WV, USA
Legislative mandates

Award details come from SAM.gov/FPDS.

Transactions

Action Obligated Date
Supplemental Agreement for work within scope P00019 · Modification P00019 to increase labor hours for supervisors and agents $305,819
Funding Only Action P00018 · Modification P00018 to DE-obligate excess funds -$4,117,405
Exercise an Option P00017 · Exercise 52.217-8 option to extend services | modification P00017 to exercise 52.217-8 for 6-months and incorporate wage determination increases. $9,499,974
Exercise an Option P00016 $17,002,596
Supplemental Agreement for work within scope P00015 $1,933,157
Supplemental Agreement for work within scope P00014 $1,541,532
Supplemental Agreement for work within scope P00013 $11,582,295
Supplemental Agreement for work within scope P00012 $12,796,843
Supplemental Agreement for work within scope P00011 -$1,860,384
Supplemental Agreement for work within scope P00010 · Supplemental MOD $0
Supplemental Agreement for work within scope P00009 · Call center staffing support MOD to add funds and DOL WD adjustments. $1,972,130
Supplemental Agreement for work within scope P00008 $0
Funding Only Action P00007 $55,197
Exercise an Option P00006 $9,400,288
Supplemental Agreement for work within scope P00005 · Call center staffing support MOD to add supervisors, DOL WD adjustment, and ODC. $162,338
Supplemental Agreement for work within scope P00004 $2,428,704
Supplemental Agreement for work within scope P00003 $1,668,808
Supplemental Agreement for work within scope P00002 $0
Supplemental Agreement for work within scope P00001 $60,000
Original award $5,692,987
Show all 20

About this award

Written by GovTribe AI ·

This is a definitive firm fixed-price contract awarded by the Department of Veterans Affairs (VA) Strategic Acquisition Center Frederick to The Bowen Consulting Group, Inc., doing business as The Bowen Group, a Service-Disabled Veteran-Owned Small Business (SDVOSB). The contract, valued at $70,124,878.33, is for call center staffing support services. It was issued under a prior SDVOSB solicitation for the White House VA Call Center. As a prime contractor, The Bowen Group has also been awarded subcontracts to provide call center staffing support to the VA. The company has experience delivering a range of prevention, wellness, and outreach programs, as well as strategic communications, outreach, and management support services to the Department of Defense.

Quick answers

Who was awarded contract 36C10X19C0032?

36C10X19C0032 was awarded to The Bowen Consulting Group. Inc. by VA Strategic Acquisition Center Frederick (Headquarters) on August 3, 2019.

How much is contract 36C10X19C0032 worth?

The government has obligated $70,124,878 on 36C10X19C0032.

Was contract 36C10X19C0032 competed?

The extent of competition for 36C10X19C0032 was full and open competition after exclusion of sources. The government received 15 offers. It was set aside: Service-Disabled Veteran-Owned Small Business.

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