DE01--Copy of Cisco Enterprise Infrastructure & Advanced Engineering Support Agreement (CEIAESA) (VA-25-00000385)
The Department of Veterans Affairs Technology Acquisition Center is seeking proposals for a Cisco Enterprise Infrastructure & Advanced Engineering Support Agreement (CEIAESA) contract. The solicitation requires a Cisco Gold Partner to provide comprehensive support for over 420,000 Cisco devices across the VA's enterprise, including routers, switches, servers, telephones, video devices, and wireless infrastructure. Key contract requirements include providing Cisco Smart Net Total Care service, Cisco Focused Technical Support Services, and embedded advanced engineering services across various functional areas such as enterprise datacenter, voice, wireless, and network engineering. Proposals must be submitted by September 23, 2024, at 9:00 AM Eastern Time, with evaluation based on the total price of all proposed Contract Line Item Numbers (CLINs) and Sub-Line Item Numbers (SLINs). Interested offerors must provide an asset management and tracking tool, submit a signed Original Equipment Manufacturer (OEM) letter certifying Cisco Gold Partner status, and demonstrate Advanced Technology Partner certifications.
The contract is not set aside exclusively for small businesses, though small businesses are eligible to compete. The anticipated total contract value is approximately $37 million, with a base period of one year and four potential one-year option periods. The place of performance will be at VA locations nationwide, supporting the agency's extensive Cisco networking, telephony, unified communications, security, and computing infrastructure. The solicitation is specifically for a brand name procurement, effectively limiting competition to Cisco and its authorized resellers due to the proprietary nature of the equipment and required support services. Contractors will be responsible for providing monthly status reports, service level agreement monitoring reports, inventory reconciliation, and engineering service reports. The contract will require comprehensive support for a complex technology ecosystem, including project management, asset tracking, and advanced technical engineering across multiple infrastructure domains.
36C10B24R0053 Department of Veterans Affairs Technology Acquisition Center Austin
9/9/24, 11:29 AM DE01--Cisco Enterprise Infrastructure & Advanced Engineering Support Agreement (CEIAESA) (VA-25-00000385)
The Department of Veterans Affairs Technology Acquisition Center has awarded contract 36C10B25C0002 to Iron Bow Technologies, LLC for a Cisco Enterprise Infrastructure & Advanced Engineering Support Agreement (CEIAESA) valued at $58,257,497.67. The contract will provide comprehensive maintenance and support services for VA's extensive Cisco network infrastructure, which includes over 420,000 Cisco devices across networking, video, security, server, and unified communications technologies. The agreement encompasses Cisco SmartNet Total Care Service, Cisco Focused Technical Support Services, and advanced engineering services, structured with a 12-month base period and four additional 12-month option periods. The contract ensures continuous 24/7/365 support, firmware updates, hardware replacement, technical assistance, and access to Cisco's Technical Assistance Center, critical for maintaining the network infrastructure that supports VA's healthcare and benefits services for over nine million veterans.
36C10B24R0053 Department of Veterans Affairs Technology Acquisition Center Austin
3/25/25, 5:00 PM