Answering service contract base year, JUL25-JUN26
Ended Definitive Contract Awarded Last action
- Contract number
- 19CA7025C0002
- Awardee
-
Answerplus Inc. UEI FTSEERBNF6T4
- Awarding agency
-
US Consulate Toronto
US Consulates and Embassies, Department of State
- Obligated
- $82,509
Award facts
- Opportunity
-
- Solicitation for Answering Services at the U. S. Consulate General Toronto Solicitation · 19CA7025Q0003 · Posted Apr 14, 2025
- Contract value 100% obligated
- $82,508.72 Current and potential, with all options
- Completion date 100% complete
- Current and potential, with all options
- Funding agency
- Bureau of Western Hemisphere Affairs Department of State
- NAICS code
- 561421 Telephone Answering Services
- PSC
- DE10 IT and Telecom - End User as a Service: Help Desk;Tier 1-2,Workspace,Print,Output,Productivity Tools
- Set-aside
- No set-aside
- Competition
- Competed under SAP · 17 offers Simplified Acquisition
- Pricing
- Firm Fixed Price
- Place of performance
- 2323 Riverside Dr., Ottawa, ON K1H 1A1, Canada
Award details come from SAM.gov/FPDS.
Transactions
| Action | Obligated | Date |
|---|---|---|
| Funding Only Action | $41,425 | |
| Original award | $41,083 |
About this award
The Bureau of Western Hemisphere Affairs awarded a $82,508.72 definitive contract to Answerplus Inc. for 24-hour telephone answering services at the U.S. Consulate General in Toronto on June 25, 2025, under no set-aside.
Place of performance is 2323 Riverside Drive, Ottawa, ON K1A 1A1, Canada. The contract base year runs from July 2025 through June 2026. Services include handling non-emergency calls, transferring emergency calls to appropriate personnel, and maintaining detailed call logs twice daily. The solicitation anticipated a contract structure with a base year and four one-year option periods. Service volume is estimated at 2,000–3,000 minutes per month covering approximately 500–800 calls. Contractors are responsible for call handling during business hours (Monday–Friday, 7:30 a.m.–4:00 p.m.) and after-hours coverage including weekends and holidays.
Quick answers
Who was awarded contract 19CA7025C0002?
19CA7025C0002 was awarded to Answerplus Inc. by US Consulate Toronto (US Consulates and Embassies) on June 25, 2025.
How much is contract 19CA7025C0002 worth?
The government has obligated $82,509 on 19CA7025C0002.
Which agency awarded contract 19CA7025C0002?
US Consulate Toronto (US Consulates and Embassies) awarded 19CA7025C0002, with funding from Bureau of Western Hemisphere Affairs (Department of State).
Was contract 19CA7025C0002 competed?
The extent of competition for 19CA7025C0002 was competed under sap. The government received 17 offers.
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