The Pension Benefit Guaranty Corporation (PBGC), a civilian federal agency, awarded a $558,733.68 firm fixed-price contract to Upland Software, Inc. (doing business as Upland) for 115 high availability InGenius Interactive Voice Response software subscriptions. This contract supports the agency's Customer Relationship Modernization effort to enhance the call center's efficiency by using interactive voice response data to identify callers and automatically display their information in the customer relationship management system. The contract has an ultimate completion date of August 4, 2025 and was awarded on August 5, 2020. The original solicitation had no set-aside designation.
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