Enterprise contact center (ECC) cloud migration

Active Definitive Contract Awarded Last action

Contract number
1333BJ25C00280002
Awardee
Awarding agency
Obligated
$4,059,001

Award facts

Opportunity
  • 1333BJ25R00280008 Solicitation number
Contract value 36% obligated
  • $4,059,001.01 Current, with exercised options
  • $11,215,422.90 Potential, with all options
Completion date 33% complete
  • Current, with exercised options
  • Potential, with all options
NAICS code
513210 Software Publishers
Set-aside
Total Small Business
Competition
Full and Open Competition after exclusion of sources · 2 offers Negotiated Proposal / Quote
Pricing
Firm Fixed Price
Place of performance
Clarksburg, MD 20871, USA

Award details come from SAM.gov/FPDS.

Transactions

Action Obligated Date
Other Administrative Action P26005 $0
Supplemental Agreement for work within scope P26003 · Enterprise contact center (ECC) cloud migration / software licenses $165,165
Supplemental Agreement for work within scope P25002 · ECC cloud migration. Add development environment. $23,473
Supplemental Agreement for work within scope P25001 · The purpose of this modification is to separate surge support from the ECC genesys cloud CX license bundle. As a result, clins 0003, 1002, 2002, 3002, and… $0
Original award $1,579,173

About this award

The U.S. Patent and Trademark Office awarded an $11.2 million definitive contract to Systems Integration, Inc. for enterprise contact center cloud migration on February 21, 2025, under a total small business set-aside.

Systems Integration, Inc. is a minority-owned small disadvantaged business. Place of performance is Clarksburg, MD. The contract is firm fixed price with an ultimate completion date of February 20, 2030. The scope covers cloud migration of the enterprise contact center system.

Quick answers

Who was awarded contract 1333BJ25C00280002?

1333BJ25C00280002 was awarded to Systems Integration, Inc. by US Patent and Trademark Office (Department of Commerce) on February 21, 2025.

How much is contract 1333BJ25C00280002 worth?

The government has obligated $4,059,001 on 1333BJ25C00280002. Its potential value, with all options, is $11,215,423.

Was contract 1333BJ25C00280002 competed?

The extent of competition for 1333BJ25C00280002 was full and open competition after exclusion of sources. The government received 2 offers. It was set aside: Total Small Business.

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