Ngits fedresponse customer contact center
Active Awarded Last action
- Contract number
- 75P00123F37001
- Awardee
-
General Dynamics Information Technology, Inc. UEI SMNWM6HN79X5 Part of General Dynamics Corp
- Awarding agency
-
Office of the Assistant Secretary for Administration
Department of Health and Human Services
- Obligated
- $15,000,487
Award facts
- Opportunity
-
- 75P00122Q00058 Solicitation number
- Contract value 80% obligated
-
- $15,000,486.60 Current, with exercised options
- $18,751,992.84 Potential, with all options
- Completion date 77% complete
-
- Current, with exercised options
- Potential, with all options
- NAICS code
- 541512 Computer Systems Design Services
- PSC
- DE01 IT and Telecom - End User: Help Desk; Tier 1-2, Workspace, Print, Output, Productivity Tools (Labor)
- Competition
- Full and Open Competition · 1 offer Multiple Award, Fair Opportunity
- Pricing
- Firm Fixed Price
- Place of performance
- Falls Church, VA 22042, USA
- Legislative mandates
-
- Employment Eligibility Verification (E-Verify) FAR subpart 22.18
- Service Contract Inventory FAR subpart 4.17
Award details come from SAM.gov/FPDS.
Transactions
| Action | Obligated | Date |
|---|---|---|
| Exercise an Option | $589,576 | |
| Exercise an Option | $3,372,259 | |
| Exercise an Option | $0 | |
| Funding Only Action | $1,416,070 | |
| Funding Only Action | $61,640 | |
| Funding Only Action | $6,672 | |
| Exercise an Option | $2,631,871 | |
| Supplemental Agreement for work within scope | $85,000 | |
| Exercise an Option | $3,618,355 | |
| Funding Only Action | $19,590 | |
| Other Administrative Action | $0 | |
| Other Administrative Action | $0 | |
| Original award | $3,199,454 |
Show all 13
About this award
The Office of the Assistant Secretary for Administration issued a BPA call to General Dynamics Information Technology, Inc. on February 1, 2023, under the Next Generation Information Technology Services Operations Services (NGITS) BPA, with a ceiling value of $18.75 million and an ultimate completion date of December 31, 2027.
The call supports the NGITS FedResponse Customer Contact Center Exercise ATO Modification. Place of performance is Falls Church, Virginia.
Service Contract Inventory data shows the call's labor footprint grew from 25.0 FTEs invoiced in FY2023 to 35.2 FTEs in FY2024, declining to 32.6 FTEs in FY2025. Government-paid hourly rates rose from $19.41 per hour in FY2023 to $50.06 per hour in FY2024. FY2025 invoiced revenue totaled $3.8 million. General Dynamics Information Technology self-performed all reported contractor hours with no subcontractor engagement.
Quick answers
Who was awarded contract 75P00123F37001?
75P00123F37001 was awarded to General Dynamics Information Technology, Inc. by Office of the Assistant Secretary for Administration (Department of Health and Human Services) on February 1, 2023.
How much is contract 75P00123F37001 worth?
The government has obligated $15,000,487 on 75P00123F37001. Its potential value, with all options, is $18,751,993.
Is contract 75P00123F37001 an order under another contract?
Yes. 75P00123F37001 is a BPA call under GS35F088AA-HHSP233201800010B, a blanket purchase agreement, on Next Generation Information Technology Services Operations Services (NGITS).
Was contract 75P00123F37001 competed?
The extent of competition for 75P00123F37001 was full and open competition. The government received 1 offer.
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