Maintenance support fists (FPS information support tracking system) fists provides a nationally accessible system that supports the major FPS functional roles of contractor guard hiring, employee…

Maintenance support fists (FPS information support tracking system) fists provides a nationally accessible system that supports the major FPS functional roles of contractor guard hiring, employee training and certification, weapons and ammunition tracking, building security administration and employee records management. Fists is designed to improve safety and security, standardize national FPS systems, eliminate data and functional redundancy, integrate current manual and automated systems, and use information resources more efficiently. The fists modules that currently support these respective functions are: web based contract suitability (CS) including the iafis interface web based certification and requirements tracking system (certs) lotus notes based training records and certification system (tracs) web based weapons and ammunition tracking system (wats) - (to be deployed in first quarter 2004) web based security tracking system (STS) - (to be deployed in first quarter 2004) objective: maintain the applications operations in an efficient manner and ensure that technical requirements and expectations are met. Upgrade the system as needed to remain consistent with evolving technological advances that are beneficial to the user community. Support patch releases, testing of those patch releases and maintain the requirements documentation for those updates to fists 4.0 and fists 5.0 maintenance: the contractor shall perform necessary maintenance needed to maintain the application operational and responsive to the users. Contractor shall: provide continued software maintenance support. Support requirements review, analysis, and prioritization. Review the deliverables for ensuring consistency and integration among projects. Evaluate and recommending various technical approaches for implementation of databases and networks. Provide ICE approved system change requests as needed. Update existing documentation as needed to support new software releases. Provide analysis of application documentation that should be developed under future tasking and entered into the ICE enterprise library as specified in ICE sdlc 6.0. Support planning for application transition from GSA to DHS. Deliverables: a system change request (SCR) shall be created when necessary to support problem reports and delivered to the cotr, system owner, ICE project manager with monthly reports. Reference: DHS system development life cycle manual