BPA Call GS10P11LSA0025-GSP1011LS0036

This is a firm-fixed-price delivery order contract awarded by the Defense Human Resources Activity, a defense agency, to Inspiritec Inc., a non-profit organization and AbilityOne agency, for Consolidated Call Center (CCC) Services. The contract has a total potential value of $108,138,503.95 and a period of performance through December 31, 2017. This contract is not set aside for any specific business type. Inspiritec specializes in providing call center, customer service, and enterprise...

This federal contract was awarded by the Consumer Financial Protection Bureau (CFPB) to Maximus Federal Services, Inc., a subsidiary of Maximus Inc., a leading provider of government services and solutions. The $8,128,838.41 contract, which is not set aside, is for contact center support services. The contract parent is the USA Contact Multichannel Contact Center Services Master GWAC. Maximus Federal Services will provide a range of contact center services, including handling consumer inquiries,...

This is a firm fixed-price purchase order contract awarded by the U.S. Department of State's Bureau of European and Eurasian Affairs to Equans Zuid-Nederland B.V., a subsidiary of Engie Services Zuid B.V. The contract, valued at $13,625.40, is for call center services in support of diplomatic facilities and programs in the Europe and Eurasia region. The contract does not have a set-aside designation. Equans Zuid-Nederland B.V. is an experienced provider of facilities operations, maintenance, and...

The Department of Health and Human Services Food and Drug Administration (HHS FDA) awarded a $792,867 delivery order contract to Connect Centric LLC of Alexandria, Virginia for automated call distribution software and support services. As the prime contractor, Connect Centric will provide call center software and technical assistance to help HHS FDA manage call volume and route consumers and stakeholders to the appropriate representatives. The one-year contract was awarded on April 13, 2020...

This is a definitive contract awarded by the U.S. Air Force Space Command to Callware Technologies Inc., a manufacturer of voice and messaging solutions, for a Callegra Messaging System subscription. The contract has a ceiling value of $23,284.00 and a period of performance ending on August 31, 2021. It is a firm-fixed-price contract with no set-aside designation. Callware Technologies has previously provided voice messaging systems and related services to various Department of Defense...

The Small Business Administration awarded a $145.4 million purchase order to Liveops Agent Services LLC under a time and materials contract to provide call center support for the Office of Disaster Assistance's COVID-19 response efforts through December 2023. As the prime contractor, Liveops will leverage its experience in call center operations and customer service to support SBA's disaster loan programs by staffing call centers, processing applications, and answering inquiries from...

The Department of the Air Force Air Education and Training Command awarded a $1,057,238.76 firm fixed price definitive contract to Command Cyber Solutions LLC of Panama City, Florida. The contract is for Central Appointment Call Center services and has a period of performance from October 1, 2021 through September 30, 2026. This 8(a) sole source contract will provide call center support for the Air Force's training programs over the next five years. Command Cyber Solutions LLC will be the...

The Department of Health and Human Services (HHS) Food and Drug Administration (FDA) awarded a firm-fixed-price delivery order contract valued at $761,000.00 to Connect Centric, LLC, a minority-owned, woman-owned small business. The contract is for the provision of automated call distribution software and associated support services to assist the FDA with managing high call volumes. Connect Centric is an IT services provider that specializes in automated call center solutions and also holds a...

Five9, Inc. was awarded a firm fixed price purchase order by the Department of Agriculture's Animal and Plant Health Inspection Service Marketing and Regulatory Programs Business Services for $6,726.82 to provide call manager software for a service desk from February 2019 through September 2019. The contract had no set-aside designation. Five9 will deliver its Virtual Call Center agent seats and call manager subscription services to support the agency's help desk operations. As a leading...

This federal contract award is for call center services in support of other functions of the Centers for Disease Control and Prevention (CDC). The contract was awarded to Maximus Federal Services, Inc., a subsidiary of Maximus Inc. that provides business process services to government health and human services agencies. The $1,813,664.00 delivery order contract, which does not have a set-aside designation, was awarded under the General Services Administration (GSA) Information Technology...