The purpose of this requirement is to establish a call order against femas BPA outsourced contact center contract in support of femas declared disaster response throughout the united states.
Ended Awarded Last action
- Contract number
- 70FBTX24F00000021
- Awardee
-
General Dynamics Information Technology, Inc. UEI SMNWM6HN79X5 Part of General Dynamics Corp
- Awarding agency
-
FEMA Texas National Processing Service Center
Federal Emergency Management Agency, Department of Homeland Security
- Obligated
- $14,323,319
Award facts
- Opportunity
-
- 70FBTX24Q00000008 Solicitation number
- Contract value 100% obligated
- $14,323,318.86 Current and potential, with all options
- Completion date 100% complete
-
- Current, with exercised options
- Potential, with all options
- Funding agency
- Federal Emergency Management Agency Department of Homeland Security
- NAICS code
- 541511 Custom Computer Programming Services
- PSC
- R702 Support- Management: Data Collection
- Competition
- Full and Open Competition Multiple Award, Fair Opportunity
- Pricing
- Labor Hours
- Place of performance
- Falls Church, VA 22042, USA
- Legislative mandates
-
- Service Contract Inventory FAR subpart 4.17
Award details come from SAM.gov/FPDS.
Transactions
| Action | Obligated | Date |
|---|---|---|
| Funding Only Action | -$4,594,723 | |
| Funding Only Action | $847,342 | |
| Exercise an Option | $2,948,400 | |
| Other Administrative Action | $0 | |
| Funding Only Action | $1,818,400 | |
| Funding Only Action | $2,948,100 | |
| Funding Only Action | $1,538,000 | |
| Funding Only Action | -$108,400 | |
| Exercise an Option | $2,948,400 | |
| Exercise an Option | $2,948,400 | |
| Original award | $3,029,400 |
Show all 11
About this award
The Federal Emergency Management Agency issued a BPA call to General Dynamics Information Technology, Inc. under the Outsourced Contact Center Contract with a ceiling value of $14,323,318.86, awarded June 12, 2024, and completed August 16, 2025.
The parent Blanket Purchase Agreement, the Outsourced Contact Center Contract, supports FEMA's declared disaster response operations throughout the United States. Work is performed in Falls Church, Virginia. The call required labor-hour pricing to staff and operate an outsourced contact center supporting FEMA disaster response.
Through fiscal year 2024, the call invoiced $4 million against 56.6 FTEs and 117,697 contractor hours, reflecting a blended government-paid rate of $34.01 per hour. Approximately 60 percent of contractor hours were performed by subcontractors, including Midtown Personnel Inc. and Telaforce LLC. General Dynamics Information Technology is a wholly owned subsidiary of General Dynamics Corporation.
Subawards
| Subcontractor | Amount | Awarded |
|---|---|---|
| Telaforce LLC | $1,000,000 | |
| Midtown Personnel Inc. | $5,000,000 |
Quick answers
Who was awarded contract 70FBTX24F00000021?
70FBTX24F00000021 was awarded to General Dynamics Information Technology, Inc. by FEMA Texas National Processing Service Center (Federal Emergency Management Agency) on June 12, 2024.
How much is contract 70FBTX24F00000021 worth?
The government has obligated $14,323,319 on 70FBTX24F00000021.
Which agency awarded contract 70FBTX24F00000021?
FEMA Texas National Processing Service Center (Federal Emergency Management Agency) awarded 70FBTX24F00000021, with funding from Federal Emergency Management Agency (Department of Homeland Security).
Is contract 70FBTX24F00000021 an order under another contract?
Yes. 70FBTX24F00000021 is a BPA call under GS35F393CA-70FBTX21A00000001, a blanket purchase agreement, on Multiple Award Schedule (MAS).
Was contract 70FBTX24F00000021 competed?
The extent of competition for 70FBTX24F00000021 was full and open competition.
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