COE customer experience and change management
Ended Awarded Last action
- Contract number
- 47QPCA22F0033
- Awardee
-
Bixal Solutions Incorporated UEI J7FUYPW933N6
- Awarding agency
-
Technology Transformation Service
General Services Administration
- Obligated
- $7,652,473
Award facts
- Opportunity
-
- 47QPCA22Q0041 Solicitation number
- Contract value 100% obligated
- $7,652,472.61 Current and potential, with all options
- Completion date 100% complete
- Current and potential, with all options
- Contracting staff
- Funding agency
- Federal Acquisition Service General Services Administration
- NAICS code
- 541511 Custom Computer Programming Services
- PSC
- R499 Support- Professional: Other
- Set-aside
- Total Small Business
- Competition
- Full and Open Competition Multiple Award, Fair Opportunity
- Pricing
- Labor Hours
- Place of performance
- Washington, DC 20405, USA
- Legislative mandates
-
- Employment Eligibility Verification (E-Verify) FAR subpart 22.18
- Service Contract Inventory FAR subpart 4.17
Award details come from SAM.gov/FPDS.
Transactions
| Action | Obligated | Date |
|---|---|---|
| Other Administrative Action | $0 | |
| Close Out | -$612,850 | |
| Supplemental Agreement for work within scope | $0 | |
| Supplemental Agreement for work within scope | $0 | |
| Other Administrative Action | $0 | |
| Supplemental Agreement for work within scope | $0 | |
| Other Administrative Action | $0 | |
| Supplemental Agreement for work within scope | $0 | |
| Exercise an Option | $4,897,843 | |
| Original award | $3,367,480 |
About this award
Bixal Solutions Incorporated, a woman-owned small business certified by the SBA, was awarded a Blanket Purchase Agreement (BPA) call under the General Services Administration's Multiple Award Schedule (MAS) for Customer Experience and Change Management services. The contract, awarded on June 15, 2022, carries a ceiling value of $7.65 million and is designated as a Total Small Business set-aside. The place of performance is Washington, DC, with an ultimate completion date of December 14, 2024. The contract utilizes a labor hours pricing model, allowing the GSA and other federal agencies to procure customer experience and organizational change management services on an as-needed basis through this flexible vehicle.
Bixal Solutions specializes in digital services, customer experience design, and change management consulting for federal agencies. The company's expertise aligns with the General Services Administration's mission to support federal agency modernization and operational efficiency through professional services. As a woman-owned small business with established experience across multiple civilian agencies including the SBA, USAID, SEC, and CFPB, Bixal brings relevant capabilities in strategic advisory support, organizational transformation, and customer-focused service delivery to support government agencies' operational needs and customer experience improvement initiatives.
Quick answers
Who was awarded contract 47QPCA22F0033?
47QPCA22F0033 was awarded to Bixal Solutions Incorporated by Technology Transformation Service (General Services Administration) on June 15, 2022.
How much is contract 47QPCA22F0033 worth?
The government has obligated $7,652,473 on 47QPCA22F0033.
Which agency awarded contract 47QPCA22F0033?
Technology Transformation Service (General Services Administration) awarded 47QPCA22F0033, with funding from Federal Acquisition Service (General Services Administration).
Is contract 47QPCA22F0033 an order under another contract?
Yes. 47QPCA22F0033 is a BPA call under GS35F342GA-47QPCA21A0008, a blanket purchase agreement, on Multiple Award Schedule (MAS).
Was contract 47QPCA22F0033 competed?
The extent of competition for 47QPCA22F0033 was full and open competition. It was set aside: Total Small Business.
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