Call order for amazon web services (AWS) connect for contact center as a service (CCAAS) - blanket purchase agreement 28321321A00040003

Active Awarded Last action

Contract number
28321324FA0010214
Awardee
Awarding agency
Obligated
$234,794,254

Award facts

Contract value 100% obligated
$234,794,253.74 Current and potential, with all options
Completion date 37% complete
  • Current, with exercised options
  • Potential, with all options
Contracting staff
Competition
Full and Open Competition Multiple Award, Fair Opportunity
Pricing
Firm Fixed Price
Place of performance
Baltimore, MD 21235, USA

Award details come from SAM.gov/FPDS.

Transactions

Action Obligated Date
Exercise an Option P00009 $84,013,702
Exercise an Option P00008 · Amazon web services (AWS) connect for contact center as a service (CCAAS) - modification to exercise option and fund clin for verint software subscription $333,161
Exercise an Option P00007 · Modification to exercise the option for amazon web services (AWS) connect for contact center as a service (CCAAS) for office of inspector general and update the… $70,000
Funding Only Action P00006 · Modification to fully fund clin 0002 for amazon web services (AWS) connect for contact center as a service (CCAAS) - blanket purchase agreement… $36,000,000
Funding Only Action P00005 · Modification to add funding to the call order for amazon web services (AWS) connect for contact center as a service (CCAAS) - blanket purchase agreement… $15,000,000
Funding Only Action P00004 · Modification to add funding and update the terms of the call order for amazon web services (AWS) connect for contact center as a service (CCAAS) - blanket… $23,605,000
Exercise an Option P00003 · Modification to exercise option year 1 for amazon web services (AWS) connect for contact center as a service (CCAAS) - blanket purchase agreement… $10,141,572
Funding Only Action P00002 · Modification to add additional funding to the call order for amazon web services (AWS) connect for contact center as a service (CCAAS) and to purchase verint… $9,599,000
Funding Only Action P00001 · Modification to add additional funding to the call order for AWS ccaas, and to expand ccaas technology to SSA field offices - blanket purchase agreement… $15,000,000
Original award $41,031,819

About this award

Written by GovTribe AI ·

The Social Security Administration issued a BPA call to Four Points Technology, L.L.C., a Service-Disabled Veteran-Owned Small Business, for Amazon Web Services Connect contact center as a service under the blanket purchase agreement 28321321A00040003, with an award date of August 1, 2024 and a ceiling value of $234.8 million.

Work is performed in Baltimore, Maryland, with an ultimate completion date of September 29, 2030. The call delivers AWS Connect cloud-based contact center capabilities on a firm fixed price basis. This represents a modification to exercise option year 1 of the underlying BPA.

Quick answers

Who was awarded contract 28321324FA0010214?

28321324FA0010214 was awarded to Four Points Technology, L.L.C. by Social Security Administration on August 1, 2024.

How much is contract 28321324FA0010214 worth?

The government has obligated $234,794,254 on 28321324FA0010214.

Is contract 28321324FA0010214 an order under another contract?

Yes. 28321324FA0010214 is a BPA call under 47QTCA19D00MP-28321321A00040003, a blanket purchase agreement, on Multiple Award Schedule (MAS).

Was contract 28321324FA0010214 competed?

The extent of competition for 28321324FA0010214 was full and open competition.

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