BO contact center itsm - salesforce. Order to design, build, test, deploy, operate and maintain a BO itsm solution for ticketing, workflow and reporting for both technical and regulatory inquiries…
Ended Awarded Last action
- Contract number
- 20341223F00059
- Awardee
-
Deloitte & Touche LLP UEI F9KSDU7L9VP6
- Awarding agency
-
Bureau of the Fiscal Service
Department of the Treasury
- Obligated
- $798,338
Award facts
- Contract value 100% obligated
- $798,337.80 Current and potential, with all options
- Completion date 100% complete
- Current and potential, with all options
- Contracting staff
- Funding agency
- Financial Crimes Enforcement Network Department of the Treasury
- NAICS code
- 541519 Other Computer Related Services
- Competition
- Full and Open Competition Multiple Award, Fair Opportunity
- Pricing
- Firm Fixed Price
- Place of performance
- Arlington, VA 22209, USA
- Legislative mandates
-
- Service Contract Act FAR subpart 22.10
- Employment Eligibility Verification (E-Verify) FAR subpart 22.18
- Service Contract Inventory FAR subpart 4.17
Award details come from SAM.gov/FPDS.
Transactions
| Action | Obligated | Date |
|---|---|---|
| Other Administrative Action | $0 | |
| Original award | $798,338 |
About this award
The Financial Crimes Enforcement Network (FinCEN) issued a BPA call to Deloitte & Touche LLP under the GSA Multiple Award Schedule (MAS) on June 15, 2023, with a ceiling value of $798,337.80 on firm fixed price terms. The call orders design, build, testing, deployment, operation, and maintenance of a Salesforce-based BO ITSM solution for ticketing, workflow, and reporting across technical and regulatory inquiries, resultant to the CTA BO reporting requirement. Place of performance is Arlington, Virginia 22209, and the period of performance ends January 27, 2024.
Service Contract Inventory data shows the call's labor footprint rising from 0.5 FTEs and 963 contractor hours in FY2023 ($342 thousand invoiced) to 1.9 FTEs and 4,020 contractor hours in FY2024 ($456 thousand invoiced). The derived government-paid rate declined from $355.29 to $113.48 per hour, with rates treated as approximate because they blend prime and subcontractor figures. In FY2024, two subcontractors performed 67% of contractor hours, and the awardee is reported in a prime role.
Description
BO contact center itsm - salesforce. Order to design, build, test, deploy, operate and maintain a BO itsm solution for ticketing, workflow and reporting for both technical and regulatory inquiries resultant to CTA BO reporting requirement of JAN 1ST
Quick answers
Who was awarded contract 20341223F00059?
20341223F00059 was awarded to Deloitte & Touche LLP by Bureau of the Fiscal Service (Department of the Treasury) on June 15, 2023.
How much is contract 20341223F00059 worth?
The government has obligated $798,338 on 20341223F00059.
Which agency awarded contract 20341223F00059?
Bureau of the Fiscal Service (Department of the Treasury) awarded 20341223F00059, with funding from Financial Crimes Enforcement Network (Department of the Treasury).
Is contract 20341223F00059 an order under another contract?
Yes. 20341223F00059 is a BPA call under GS00F029DA-20341221A00001, a blanket purchase agreement, on Multiple Award Schedule (MAS).
Was contract 20341223F00059 competed?
The extent of competition for 20341223F00059 was full and open competition.
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