BO contact center itsm - salesforce. Order to design, build, test, deploy, operate and maintain a BO itsm solution for ticketing, workflow and reporting for both technical and regulatory inquiries…
Ended Awarded Last action
- Contract number
- 20341223F00059
- Awardee
-
Deloitte & Touche LLP UEI F9KSDU7L9VP6
- Awarding agency
-
Bureau of the Fiscal Service
Department of the Treasury
- Obligated
- $798,338
Award facts
- Contract value 100% obligated
- $798,337.80 Current and potential, with all options
- Completion date 100% complete
- Current and potential, with all options
- Contracting staff
- Funding agency
- Financial Crimes Enforcement Network Department of the Treasury
- NAICS code
- 541519 Other Computer Related Services
- Competition
- Full and Open Competition Multiple Award, Fair Opportunity
- Pricing
- Firm Fixed Price
- Place of performance
- Arlington, VA 22209, USA
- Legislative mandates
-
- Service Contract Act FAR subpart 22.10
- Employment Eligibility Verification (E-Verify) FAR subpart 22.18
- Service Contract Inventory FAR subpart 4.17
Award details come from SAM.gov/FPDS.
Transactions
| Action | Obligated | Date |
|---|---|---|
| Other Administrative Action | $0 | |
| Original award | $798,338 |
About this award
FinCEN (Financial Crimes Enforcement Network) issued a BPA call to Deloitte & Touche LLP on June 15, 2023, for design, build, test, deploy, operate, and maintain of a business operations ITSM solution for Salesforce-based ticketing, workflow, and reporting supporting technical and regulatory inquiries under the CTA BO reporting requirement. The call ceiling is $798,337.80 under the Multiple Award Schedule (MAS). Ultimate completion date is January 27, 2024. Place of performance is Arlington, Virginia.
Government invoiced labor reflects significant ramp: FY2023 posted $342 thousand across 0.5 FTEs and 963 contractor hours at a blended rate of $355.29/hr; FY2024 invoiced $456 thousand across 1.9 FTEs and 4,020 contractor hours at a blended rate of $113.48/hr. The declining hourly rate reflects increased subcontractor engagement—67 percent of FY2024 contractor hours were subcontracted out across two vendors.
Description
BO contact center itsm - salesforce. Order to design, build, test, deploy, operate and maintain a BO itsm solution for ticketing, workflow and reporting for both technical and regulatory inquiries resultant to CTA BO reporting requirement of JAN 1ST
Quick answers
Who was awarded contract 20341223F00059?
20341223F00059 was awarded to Deloitte & Touche LLP by Bureau of the Fiscal Service (Department of the Treasury) on June 15, 2023.
How much is contract 20341223F00059 worth?
The government has obligated $798,338 on 20341223F00059.
Which agency awarded contract 20341223F00059?
Bureau of the Fiscal Service (Department of the Treasury) awarded 20341223F00059, with funding from Financial Crimes Enforcement Network (Department of the Treasury).
Is contract 20341223F00059 an order under another contract?
Yes. 20341223F00059 is a BPA call under GS00F029DA-20341221A00001, a blanket purchase agreement, on Multiple Award Schedule (MAS).
Was contract 20341223F00059 competed?
The extent of competition for 20341223F00059 was full and open competition.
On GovTribe
See this award's full record
- Every transaction and funding action
- The awardee's other awards and teaming partners
- Similar awards and recompete opportunities
- Ask GovTribe AI about this award