Front-line customer service center.
Ended Awarded Last action
- Contract number
- 1333BJ26F00284001
- Awardee
-
Epsilon Inc. UEI JY5SWCCPG5L7 Part of American Systems Corporation
- Awarding agency
-
US Patent and Trademark Office
Department of Commerce
- Obligated
- $404,419
Award facts
- Opportunity
-
- 1333BJ26Q00280018 Solicitation number
- Contract value 50% obligated
-
- $404,418.56 Current, with exercised options
- $808,837.12 Potential, with all options
- Completion date 100% complete
-
- Current, with exercised options
- Potential, with all options
- NAICS code
- 541512 Computer Systems Design Services
- PSC
- R499 Support- Professional: Other
- Set-aside
- Total Small Business
- Competition
- Full and Open Competition Multiple Award, Fair Opportunity
- Pricing
- Firm Fixed Price
- Place of performance
- Weaverville, NC, USA
- Legislative mandates
-
- Clinger-Cohen Act FAR part 39
- Employment Eligibility Verification (E-Verify) FAR subpart 22.18
- Service Contract Inventory FAR subpart 4.17
Award details come from SAM.gov/FPDS.
About this award
Epsilon Inc., a Service-Disabled Veteran-Owned Small Business (SDVOSB) headquartered in Weaverville, North Carolina, has been awarded a contract by the U.S. Patent and Trademark Office to operate a front-line customer service center. The contract, valued at $808.8K with completion targeted for September 20, 2026, was awarded on March 21, 2026, as a call under a Blanket Purchase Agreement established through the General Services Administration's Multiple Award Schedule (MAS). This total small business set-aside contract represents a firm fixed-price engagement, leveraging Epsilon Inc.'s established expertise in providing comprehensive IT and administrative support services to federal agencies. The work will be performed at the company's facility in Weaverville, NC.
This award builds upon Epsilon Inc.'s existing $100 million Blanket Purchase Agreement with USPTO for service desk and advanced problem resolution support, demonstrating the agency's confidence in the contractor's ability to deliver customer-facing services. Epsilon Inc., which is owned by American Systems Corporation, a prominent federal contractor headquartered in Chantilly, Virginia, brings substantial experience in technical support and administrative services across multiple federal agencies including the IRS, Naval Air Systems Command, and the Department of Energy. The front-line customer service center operation will support USPTO's mission to serve inventors, trademark applicants, and the general public seeking patent and trademark information and services.
Subawards
| Subcontractor | Amount | Awarded |
|---|---|---|
| Ecco Select Corporation | $54,629 |
Quick answers
Who was awarded contract 1333BJ26F00284001?
1333BJ26F00284001 was awarded to Epsilon Inc. by US Patent and Trademark Office (Department of Commerce) on March 21, 2026.
How much is contract 1333BJ26F00284001 worth?
The government has obligated $404,419 on 1333BJ26F00284001. Its potential value, with all options, is $808,837.
Is contract 1333BJ26F00284001 an order under another contract?
Yes. 1333BJ26F00284001 is a BPA call under GS35F0340Y-1333BJ20A00280019, a blanket purchase agreement, on Multiple Award Schedule (MAS).
Was contract 1333BJ26F00284001 competed?
The extent of competition for 1333BJ26F00284001 was full and open competition. It was set aside: Total Small Business.
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