Ocio service desk support
Active Awarded Last action
- Contract number
- 1333BJ21F00284003
- Awardee
-
Epsilon Inc. UEI JY5SWCCPG5L7 Part of American Systems Corporation
- Awarding agency
-
US Patent and Trademark Office
Department of Commerce
- Obligated
- $35,847,160
Award facts
- Contract value 98% obligated
-
- $35,915,650.76 Current, with exercised options
- $36,565,610.09 Potential, with all options
- Completion date 93% complete
-
- Current, with exercised options
- Potential, with all options
- Contracting staff
- NAICS code
- 541512 Computer Systems Design Services
- PSC
- R499 Support- Professional: Other
- Set-aside
- Total Small Business
- Competition
- Full and Open Competition Multiple Award, Fair Opportunity
- Pricing
- Labor Hours
- Place of performance
- Weaverville, NC, USA
- Legislative mandates
-
- Service Contract Inventory FAR subpart 4.17
Award details come from SAM.gov/FPDS.
Transactions
| Action | Obligated | Date |
|---|---|---|
| Additional Work (new agreement, FAR part 6 applies) | $3,655,350 | |
| Exercise an Option | $561,839 | |
| Exercise an Option | $949,538 | |
| Exercise an Option | $995,857 | |
| Supplemental Agreement for work within scope | $548,600 | |
| Exercise an Option | $4,515,240 | |
| Other Administrative Action | $553,146 | |
| Other Administrative Action | $0 | |
| Supplemental Agreement for work within scope | $10,441 | |
| Exercise an Option | $6,175,709 | |
| Supplemental Agreement for work within scope | $127,892 | |
| Other Administrative Action | $0 | |
| Exercise an Option | $5,968,364 | |
| Other Administrative Action | $0 | |
| Supplemental Agreement for work within scope | $5,748,805 | |
| Supplemental Agreement for work within scope | $0 | |
| Supplemental Agreement for work within scope | $0 | |
| Supplemental Agreement for work within scope | $233,005 | |
| Original award | $5,803,376 |
Show all 19
About this award
The US Patent and Trademark Office issued a BPA call to Epsilon Inc., a Service-Disabled Veteran-Owned Small Business, under the GSA Multiple Award Schedule on April 5, 2021. The call delivers service desk support with an ultimate completion date of April 4, 2027 and a ceiling value of $36.57 million. Work is performed in Weaverville, North Carolina.
The scope encompasses OCIO service desk support and includes a modification to add USPTO contact center support and bridge extension of all services. The call is priced on labor hours under a Total Small Business set-aside.
Service Contract Inventory data spanning FY2021–FY2025 shows actual government-invoiced revenue of $60.8 million across 274 FTEs in FY2025, with 570,805 contractor hours. Derived hourly rates have remained stable and declined slightly, from $44.28/hr in FY2021 to $41.30/hr in FY2025. Labor footprint has grown year over year across all reported fiscal years. In FY2025, one subcontractor supplied 7 percent of contractor hours.
Quick answers
Who was awarded contract 1333BJ21F00284003?
1333BJ21F00284003 was awarded to Epsilon Inc. by US Patent and Trademark Office (Department of Commerce) on April 5, 2021.
How much is contract 1333BJ21F00284003 worth?
The government has obligated $35,847,160 on 1333BJ21F00284003. Its current value, with exercised options, is $35,915,651. Its potential value, with all options, is $36,565,610.
Is contract 1333BJ21F00284003 an order under another contract?
Yes. 1333BJ21F00284003 is a BPA call under GS35F0340Y-1333BJ20A00280019, a blanket purchase agreement, on Multiple Award Schedule (MAS).
Was contract 1333BJ21F00284003 competed?
The extent of competition for 1333BJ21F00284003 was full and open competition. It was set aside: Total Small Business.
On GovTribe
See this award's full record
- Every transaction and funding action
- The awardee's other awards and teaming partners
- Similar awards and recompete opportunities
- Ask GovTribe AI about this award