Advanced problem resolution

Active Awarded Last action

Contract number
1333BJ21F00284002
Awardee
Awarding agency
Obligated
$26,118,656

Award facts

Contract value 99% obligated
  • $26,118,655.71 Current, with exercised options
  • $26,498,301.44 Potential, with all options
Completion date 93% complete
  • Current, with exercised options
  • Potential, with all options
Set-aside
Total Small Business
Competition
Full and Open Competition Multiple Award, Fair Opportunity
Pricing
Labor Hours
Place of performance
Weaverville, NC, USA
Legislative mandates

Award details come from SAM.gov/FPDS.

Transactions

Action Obligated Date
Additional Work (new agreement, FAR part 6 applies) P26022 · Ocio advanced problem resolution support - modification for bridge extension of all services $2,150,221
Exercise an Option P26021 · Ocio advance problem resolution option exercise $392,581
Exercise an Option P26020 · Advanced problem resolution 2-month extension $699,818
Exercise an Option P26019 · Advance problem resolution (APR) modification to exercise option. $733,955
Other Administrative Action P26018 · Add tier 2 okta support advanced problem resolution support to contract line-item number (CLIN) 4001 $47,883
Supplemental Agreement for work within scope P25017 · The purpose of this modification is to add clin 4002 which is additional funding at a total of $220,561.60 for clin 4001 to meet service levels and prevent… $270,562
Exercise an Option P25016 · The purpose of this modification is to memorialize the verbal authorizations to proceed and fully fund the option to the negotiated levels after DOC approval. $4,613,042
Other Administrative Action P25015 · Administrative modification to memorialize verbal authorization to proceed and apply funding up to the approved date. $455,344
Other Administrative Action P25014 · Administrative MOD to update 52.217-9 and memorialize verbal authorization to proceed. $0
Supplemental Agreement for work within scope P25013 · Advanced problem resolution (APR) services. Modification to add 2 mid-level techs. $89,395
Other Administrative Action P24012 · Unfunded administrative modification to update the addition of tech writers to (CLIN) 4001 entitled advanced problem resolution, which was inadvertently left… $0
Supplemental Agreement for work within scope P24011 · Modification to update the statement of work. $0
Funding Only Action P24010 · Modification to DE-obligate funds in the amount of $241,002.53 from clin 2002 surge funding. -$241,003
Change Order P24009 · Modification to add tech writers for the remainer of (CLIN) 3001 for epsilon - advanced problem resolution (APR). $440,817
Exercise an Option P24008 · Exercise option period 3 (clin 3001) $4,349,082
Funding Only Action P24007 · Add additional funds in the amount of $295,000.00 for clin 2002 entitled "surge funding". $295,000
Other Administrative Action P23006 · COR change $0
Supplemental Agreement for work within scope P23005 · The purpose of this modification is to add 3 ftes in order to maintain continuous levels of service. $241,933
Exercise an Option P23004 · The purpose of this modification is to exercise option period 2. Apply a no cost period of performance end date change to clin line 0002, and add additional… $4,250,385
Modification $4,011,642
Change Order P21001 $0
Change Order P21002 $97,108
Change Order P22003 $4,081,950
Show all 23

About this award

The U.S. Patent and Trademark Office issued a BPA call to Epsilon Inc., a Service-Disabled Veteran-Owned Small Business, under the GSA Multiple Award Schedule with a ceiling value of $26.5 million on April 5, 2021. The call extends advanced problem resolution support services through April 4, 2027, issued under a Total Small Business set-aside. Work is performed in Weaverville, North Carolina.

The call delivers OCIO advanced problem resolution support as a bridge extension of all services. Epsilon prices labor hours against the GSA Multiple Award Schedule framework. The awardee subcontracts to Valteq, Inc., an 8(a)-certified small business, and Keylogic Technologies Corp., with government-invoiced performance tracking significant scale growth. FY2025 labor activity reached 166 FTEs across 344,768 contractor hours at a blended rate of $53.63 per hour, with 73 percent of hours subcontracted. Invoiced revenue has grown from $1.6 million in FY2021 to $18.5 million in FY2025, reflecting year-over-year expansion across the reporting period.

Subawards

Subcontractor Amount Awarded
Valteq, Inc. ADVANCED PROBLEM RESOLUTION Advanced Problem Resolution. $69,878
Keylogic Technologies Corp ADVANCED PROBLEM RESOLUTION Advanced Problem Resolution $1,775,858

Quick answers

Who was awarded contract 1333BJ21F00284002?

1333BJ21F00284002 was awarded to Epsilon Inc. by US Patent and Trademark Office (Department of Commerce) on April 5, 2021.

How much is contract 1333BJ21F00284002 worth?

The government has obligated $26,118,656 on 1333BJ21F00284002. Its potential value, with all options, is $26,498,301.

Is contract 1333BJ21F00284002 an order under another contract?

Yes. 1333BJ21F00284002 is a BPA call under GS35F0340Y-1333BJ20A00280019, a blanket purchase agreement, on Multiple Award Schedule (MAS).

Was contract 1333BJ21F00284002 competed?

The extent of competition for 1333BJ21F00284002 was full and open competition. It was set aside: Total Small Business.

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