Penobscot Support Services, LLC

Penobscot Support Services, LLC, a tribally-owned, SBA 8(a)-certified small disadvantaged business headquartered on Indian Island, Maine, operates as a prime contractor delivering facilities maintenance, emergency power systems repair, electrical infrastructure support, IT operations and maintenance, and logistics services to federal agencies. The company competes predominantly full-and-open (100% of recent awards carry no set-aside designation), though its 8(a) and Native American-owned status position it competitively for set-aside opportunities when agencies elect to use them.

The vendor's customer base centers overwhelmingly on civilian health and research agencies. The National Institutes of Health Clinical Center dominates the portfolio, accounting for 156 of 240 total awards and $179.3 million in combined potential value — a 56% share by dollar value. The Department of Defense component (Army Materiel Command Research Development and Engineering Command) ranks second by potential value at $77.8 million across 18 awards, concentrated on facilities and logistics support at Aberdeen Proving Ground and Adelphi Laboratory Center in Maryland. The Food and Drug Administration (25 awards, $27.8 million), the National Institute of Standards and Technology (20 awards, $9.6 million), and Army Installation Management Command Northeast Region (4 awards, $18.5 million) round out the top five funding agencies. The top five customers account for 98% of the vendor's combined potential value, indicating extreme customer concentration.

Penobscot holds five named indefinite delivery contracts serving as parent vehicles for delivery orders. The largest is IDC 75N90019D00020 with 34 task orders totaling $50.2 million in combined potential value, followed by IDC 75N90018D00014 with 119 task orders at $26 million. An $8.8 million single-award IDC with DoD's Northeast Region for emergency backup power system maintenance at Aberdeen Proving Ground, awarded in May 2025, extends through May 2030 and represents the vendor's most recent contract win. The NIST electrical maintenance and testing contract — a $4 million 8(a) sole-source IDC awarded in September 2021 — has generated multiple delivery orders for switchgear repair, transformer maintenance, solar array work, and crane inspections.

Award activity has declined substantially year over year. The portfolio shows 45 awards in 2022, 33 in 2023, 9 in 2024, 5 in 2025, and 1 in 2026. Only five awards with combined potential value of $4.3 million face ultimate completion in the next twenty-four months, indicating limited near-term recompete exposure. Recent representative work includes a $883,272.68 delivery order from Army Northeast Region for emergency generator repair at Aberdeen Proving Ground and Adelphi Laboratory Center (September 2025); a $364,081.75 change order from NIST for switchgear test and repair services (March 2025); a $246,060 delivery order from NIST for transformer repair (January 2025); and a $365,047.29 delivery order from FDA for operation and maintenance services at the Irvine, California facility (September 2024).

Service Contract Inventory data shows SCI-reportable invoiced amounts of $23.4 million in FY2022, zero in FY2023, $12.8 million in FY2024, and $2 million in FY2025 — a steep decline reflecting the contraction in award volume. The FTE trajectory mirrors this pattern: 14.4 FTEs in FY2022, zero in FY2023, 13.2 in FY2024, and 0.5 in FY2025. Government-paid hourly rates on SCI-reportable prime contracts ranged widely, with median pricing around $145.63 per hour and senior labor (90th percentile) reaching $5,371.28 per hour. Across SCI-reportable prime contracts, Penobscot averaged a 34% subcontractor-hours share, engaging 29 named subs; the vendor operates as a self-performing prime with notable sub leverage rather than a pure labor broker.

Penobscot's capability portfolio is grounded in concrete facilities and infrastructure work: emergency backup power system maintenance and repair, high-voltage electrical equipment testing and repair, transformer and switchgear service, solar array maintenance, crane inspection, facilities maintenance and renovation, IT operations and maintenance (especially for the NIH Clinical Center's Clinical Research Information System and Biomedical Translational Research Information System), and logistics support at federal research and defense installations. The vendor has demonstrated sustained capability across the NIH Clinical Center (with the largest single IDC providing $50 million in potential value for CRIS and BTRIS operations) and established footprints at NIST Gaithersburg, Aberdeen Proving Ground, and the FDA Irvine facility. NIH Clinical Center work spans IT support staffing, systems engineering, data management support, help desk services, and application maintenance, alongside facilities-oriented tasks. The vendor's position on multiple large NIH and Army indefinite delivery contracts provides ongoing task-order authority, though the sharp decline in new award volume signals either completed contract vehicles, reduced funding, or competitive displacement in recent fiscal cycles.

trades; mechanical; maintenance; repair; Electrical; janitorial; IT; FSS/BOS support. Energy project support, Program Mgnmnt, computer hardware/software