Joyce M Klein

Joyce M Klein, a woman-owned sole proprietorship based in Ocean Grove, New Jersey, provides professional arbitration and dispute resolution services to federal agencies exclusively as a prime contractor operating under full-and-open competition and small-business set-asides, with no subcontracting activity. Established in 2004, Klein specializes in facilitating arbitration proceedings, settlement conferences, and litigation support for federal employee relations and labor dispute matters across eight distinct customer agencies.

Klein's award portfolio spans 37 purchase orders totaling $428 thousand in combined potential value, with 97 percent obligated. Customer concentration is moderate but concentrated in value. The Department of Veterans Affairs Strategic Acquisition Center Frederick anchors 66 percent of combined potential dollars ($282 thousand) across two awards, including a $224 thousand firm fixed-price purchase order established in September 2022 for arbitration services covering future meetings and court cases, with an option period exercised through September 2025. The Department of Defense Education Activity places the largest volume (five awards, $58 thousand) across multiple smaller purchase orders, while the Internal Revenue Service (three awards, $14 thousand) and the U.S. Patent and Trademark Office (one award, $25 thousand) represent active civilian-sector customers. Recent work includes a $25.4 thousand modification to a USPTO Office of General Counsel arbitration services contract awarded in December 2025, a $16.2 thousand IRS Human Capital Office arbitration support purchase order from February 2026, and a $10.8 thousand IRS arbitrator services award from January 2026 for a National Treasury Employees Union hearing.

Activity has remained modest and steady — two awards in 2021, three in 2022, one in 2024, and two in 2026, with a two-year gap between 2022 and 2024. Two awards (combined potential value $36 thousand) face ultimate completion within the next twenty-four months and therefore carry recompete exposure. Categorically, Klein's work falls under NAICS 541990 (All Other Legal Services) for 15 awards and 541690 (All Other Professional, Scientific, and Technical Services) for 11 others, with dominant PSC coding under Support–Professional: Legal (24 awards). Klein's arbitration services span employee grievances, labor relations, administrative hearings, and alternative dispute resolution, supporting federal agency compliance and conflict management functions. The vendor competes predominantly full-and-open on individual purchase orders, with some work set aside as total small business.