Crossroads Inc.

Crossroads Inc., a Phoenix-based nonprofit organization and limited liability company, operates as a prime contractor delivering behavioral health, substance abuse treatment, and residential care services to the Department of Veterans Affairs and the Department of Health and Human Services, with 99% of recent awards held as a prime. Crossroads competes on full-and-open basis with no set-aside designations across its federal portfolio.

Crossroads' customer footprint concentrates heavily within the VA system. The top four customer entities account for 76% of awards by count and 71% by combined potential value, led decisively by the Department of Veterans Affairs Veterans Health Administration Veterans Integrated Service Network 22 (32 awards, $10.4 million combined potential value), followed by the Department of Health and Human Services Indian Health Service (20 awards, $4 million combined potential value), the Department of Veterans Affairs at large (19 awards), and the Department of Justice Office of Justice Programs Bureau of Justice Assistance (1 award). The two rankings converge — VISN 22 dominates both volume and dollars — signaling sustained customer concentration rather than a mix of high-frequency and high-value customers.

Crossroads' capability portfolio centers on residential mental health and substance abuse facilities (57 awards across the portfolio) and skilled nursing care (21 awards), with service delivery organized under primary PSC codes for nursing home and long-term adult day care (38 awards), medical services (23 awards), and managed healthcare (13 awards). Recent contract work exemplifies this concentration: a $2.04 million indefinite delivery contract with IHS (March 2023 through March 2028) funds culturally sensitive integrated behavioral health, alcohol, and substance abuse residential services and care coordination for American Indian and Alaska Native populations in Phoenix, Arizona; delivery orders against this IDC have ranged from $6.3 thousand to $102 thousand. Supporting work includes a June 2025 sub-award to a Criminal Justice Commission Arizona grant for a residential substance abuse treatment program.

Crossroads places task orders against five parent vehicle indefinite delivery contracts and basic ordering agreements: IDC V644P3133 (17 task orders, $5 million combined potential value), Basic Ordering Agreement VA258BO0045 (16 task orders, $3.5 million combined potential value), IDC V644P2365 (13 task orders), IDC HHSI247201700019I (12 task orders, $238 thousand combined potential value), and IDC 75H71223D00004 (5 task orders, $156 thousand combined potential value). Recent activity has been sparse — one or two awards per year in 2025 and 2026 after three awards in 2023 — with only two awards reaching ultimate completion inside the next twenty-four months ($54 thousand combined potential value). Crossroads maintains a 95-award portfolio spanning since 1992 with $20.3 million combined potential value and $9.8 million in obligated dollars to date.