Wander Management System

San Mateo Medical Center (SMMC), a public hospital and clinic system serving San Mateo County, is procuring a comprehensive Wander Management System to prevent unauthorized patient wandering while ensuring real-time monitoring and staff alerts. The RFP requires a solution that integrates with existing hospital infrastructure, specifically the EPIC Electronic Health Record System and Voalte Nurse Call System, supporting either RFID or Bluetooth wireless technology. Required deliverables include hardware components such as door sensors, gateways, patient wearables, and monitoring devices, along with software featuring a dashboard, real-time alert functionality, and reporting tools to track alarms and response times. Vendors must demonstrate five years of experience providing similar services and maintain cyber liability insurance of $5,000,000 per occurrence. The proposal evaluation will be based on project approach (30 points), firm qualifications (25 points), team qualifications (20 points), and price (25 points). Key deadlines include January 30, 2026 at 1:00 PM for questions and comments, with proposals due February 20, 2026 at 1:00 PM via the eProcurement system. The contract term is set for five years.

Local business and local non-profit preferences will apply, providing up to 10 percent additional preference points depending on certification status. Vendors must comply with specific requirements including SAML v.2.0 protocol for Okta integration, multi-factor authentication, background security checks, and employment of U.S.-based staff. The procurement includes extensive compliance requirements such as adherence to HIPAA regulations, Americans with Disabilities Act provisions, Section 504 of the Rehabilitation Act, California Labor Code provisions, San Mateo County Living Wage Ordinance, and County Equal Benefits Ordinance. Contractors must develop a Disaster and Emergency Response Plan and comply with SMMC's Vendor Credentialing Program. While no specific total contract value is explicitly stated, the Sample Service Agreement template indicates contracts exceeding $200,000, suggesting a substantial potential investment. The County reserves the right to reject any proposals and will award to the most responsive, responsible proposer offering the best overall value rather than the lowest price.