Wander Management System

San Mateo Medical Center (SMMC), a public hospital and clinic system serving San Mateo County and San Francisco City in California, is seeking proposals for a Wander Management System to prevent unauthorized patient wandering and enhance patient safety. The procurement requires a comprehensive solution that includes hardware (door sensors, gateways, patient wearables, monitoring devices) and software with real-time monitoring, alert capabilities, and dashboard functionality. The system must integrate specifically with SMMC's existing EPIC Electronic Health Record System and Hill-Rom Voalte Nurse Call system. Vendors must provide implementation services, training materials, on-site education, and ongoing maintenance and technical support for a five-year contract term. Proposal evaluation will be based on project approach (30 points), firm qualifications (25 points), team qualifications (20 points), and price (25 points). Key dates include a question and comments deadline of December 12, 2025, at 1:00 p.m., and a proposal submission deadline of January 7, 2026, at 1:00 p.m. No pre-proposal conference or site visit is planned for this opportunity.

The County of San Mateo applies a local preference ordinance that provides up to 10 percent preferential scoring points for Local Businesses, Local Non-Profits, or certified Small/Micro Businesses headquartered in San Mateo County. Vendors must meet stringent security and compliance requirements, including demonstrating background security checks for employees, maintaining U.S.-based staff, providing yearly security awareness training, and having an Incident Response Plan with 24-hour breach notification. Cyber liability insurance requirements include $5,000,000 per occurrence for Privacy and Network Security and $1,000,000 per occurrence for Technology Errors and Omissions. Proposals must also comply with HIPAA regulations, Section 504 of the Rehabilitation Act, and the County's vendor access and corporate compliance policies. While no specific budget range is listed, the comprehensive nature of the system and five-year contract term suggest a significant investment in patient safety technology. All proposals will be submitted through the County's eProcurement portal and will become public records subject to disclosure under the Public Records Act.