Voice of the Customer
Closed State & local contract opportunity Posted
- Solicitation number
- Q24-7485JW
- State
- New York
- Responses due
Opportunity facts
- Jurisdictions
Updated .
About this opportunity
The New York Power Authority (NYPA) is seeking proposals for the continuation and enhancement of its Voice of the Customer program and services. The contract will be for a 5-year term, and NYPA is soliciting bids through its Ariba platform. Commensurate experience is required, and further details on qualifications and requirements can be found in the bid documents. The project has a total MWBE participation goal of 15%, but there are no service-disabled veteran-owned business or disadvantaged business subcontracting goals.
The bid submission deadline is March 1, 2024, at 4:00 PM. NYPA has previously awarded an identical or substantially similar contract to J.D. Power, located at 30870 Russell Ranch Road Suite 300, Westlake Village, CA 91362. The project will be executed in Westchester County, with the City of White Plains being the primary jurisdiction.
Opportunity text
THE NEW YORK POWER AUTHORITY (HEREAFTER, THE "AUTHORITY" OR "NYPA") INVITES YOU TO SUBMIT A PROPOSAL.
The Authority is soliciting proposals for the purpose of continuing and enhancing the Voice of the Customer program and services. NYPA seeks to establish one contract for a 5-year term.
Bidders are hereby directed to make use of the New York Power Authority's website at www.nypa.gov in order to obtain instructions on participating in the bidding process through Ariba. Bidders obtaining bid documents from sources other than NYPA Ariba do so at their own risk. Commensurate experience is required for this project. Further details on qualifications/requirements can be found in the Bid Document.
Service-Disabled Veteran-Owned Set Aside: No
Total MWBE Participation Goals: 15%
Service-Disabled Veteran-Owned Business Contracting Goal: 0%
Disadvantaged Owned Sub-Contracting Goal: 0%
Due date:03/01/2024 4:00 PM
Contract term: 5 Years
County(ies): Westchester
Business entities awarded an identical or substantially similar procurement contract within the past five years:
J.D. Power
30870 Russell Ranch Road
Suite 300
Westlake Village CA 91362
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