Video Visitation System, CORRECTIONAL FACILITIES

Palm Beach County Public Safety Department, with the Palm Beach County Sheriff's Office, is requesting information through RFI 2027-001 for a video visitation system serving correctional facilities, with questions due November 17, 2026 and responses due November 30, 2026. The RFI is informational only and will not result in a contract award. It will inform a future Request for Proposals.

The county seeks a vendor to replace, operate, and support a video visitation system for approximately 2,300 inmates across multiple detention centers, providing both onsite and remote visitation. Respondents must address complete system solutions covering software, hardware, infrastructure, implementation, support, and operational services. The county expects detailed pricing for installation costs, annual operating costs, and revenue recovery mechanisms, along with comprehensive cost structures, implementation timelines, security specifications with real-time monitoring and automated content detection, and references from comparable agencies. The county is particularly interested in fee-based remote visitation models that avoid upfront capital and operating expenditures, with visits at county-designated visitation centers remaining free.

Required compliance includes FCC regulations, the Martha Wright-Reed Just and Reasonable Communications Act of 2022, the 2025 Incarcerated People's Communications Services Order, CJIS requirements, NIST cybersecurity guidance, and ADA accessibility standards. The current environment consists of limited in-person visitation centers with minimal kiosk availability and no remote visitation capability.

Responses must be submitted in PDF format to David Juhe, Procurement Manager. Submitted information may be used for planning purposes and may be subject to public records disclosure under Florida law. The notice was posted November 6, 2026, and the attached RFI file is 250KB.