Veterans Personal Laundry

The Veterans' Home in Holyoke, a Massachusetts state agency, is requesting proposals for personal laundry services to support veterans during a facility transition from 128 beds to 234 beds, with services beginning October 1, 2026 and proposals due August 24, 2026 at 5:00 PM via COMMBUYS. Award preference applies to Massachusetts Small Business Purchasing Program (SBPP)-registered vendors meeting best-value criteria; non-SBPP bidders will be evaluated only if no SBPP bidder meets evaluation standards.

The scope requires uninterrupted laundry service during the transition, with flexible pickup and delivery locations and resident census as directed by the Home. Vendors must provide a flat rate per-pound pricing structure with no minimum weight charges per individual veteran and no additional service charges unless pre-approved. All employees require criminal background checks. Vendors must furnish three cinchable polyester bags per veteran at no cost, maintain $1,000,000 per-occurrence and $3,000,000 aggregate liability coverage, demonstrate prior experience providing personal laundry services to long-term care facilities through three business references, and operate calibrated scales with annual certification. Weekly invoicing to the Veterans' Home Business Office is required within five business days of service completion.

The initial contract term runs two years (October 1, 2026, through September 30, 2028), with three one-year renewal options available, providing a maximum total duration of five years through September 30, 2031. Payment terms are net 45 calendar days from receipt of valid invoices. Questions are due August 17, 2026, with official answers published by August 19. The apparent successful bidder will be notified September 7, 2026. Responses must be submitted electronically through COMMBUYS only. All contractors must complete Massachusetts Standard Contract Form, W-9 substitute, Prompt Payment Discount Form, Business Reference Forms, Contractor Authorized Signatory Listing, and Electronic Funds Transfer Authorization Agreement.