University Management, and Full Operations of Janitorial Services

The University of North Carolina at Pembroke is issuing RFI No. 71-RFI20270901A to solicit vendor information on comprehensive campus housekeeping and janitorial services under a proposed turnkey model, with responses due October 29, 2026 at 5:00 p.m. EST through the North Carolina eProcurement portal. This is market research for potential implementation in 2027–28 or 2028–29; responses do not commit the university to acquire services or form binding contracts.

The scope encompasses all campus housekeeping operations including regular cleaning, special events, sports events, residence life facilities, and off-campus locations. Respondents must address staffing, personnel management, scheduling, training, quality control, equipment, supplies, and compliance with university policies and procedures. The university seeks a single contractor to assume full responsibility for operation and management of the entire housekeeping function.

Vendors must provide representative cost estimates for initial implementation and total cost of ownership for the full operational period, though these estimates serve planning purposes only. All anticipated costs—personnel, management, scheduling, training, quality control, equipment, and supplies—must be included in proposals. Respondents bear all RFI preparation costs.

A site visit is scheduled for Thursday, September 24, 2026, at 10:00 a.m. at the Pinchbeck Building, Conference Room 141, limited to two representatives per firm; advance notification is required by September 22. Written clarification questions are due by 2:00 p.m. on September 29, 2026, to Kimberly Locklear at kimberly.locklear@uncp.edu, with responses posted as an addendum by October 7–8. The university will evaluate cost, performance, delivery method, growth potential, scalability, and operational disruption in determining how to proceed with future acquisition processes. All submitted documentation becomes university property and may be used to develop future solicitations. Vendors may designate proprietary or trade secret information as confidential under North Carolina General Statutes 132-1 et seq.