Unified Communications System

The Early Learning Coalition of Palm Beach County, Florida, a 501(c)(3) non-profit organization, has issued a Request for Proposal (RFP) for a unified communications system (PBX Exchange). The objective is to secure a three-year contract, with two one-year renewal options, for a cloud-based VoIP telephony system to serve 250 employees across 3 offices. The required system must support 200+ DID numbers, provide 99.99% uptime, integrate with the Coalition's CRM, and include comprehensive call reporting and analytics capabilities, as well as the ability to store call recordings for 7 years. Proposals are due by February 23, 2024, and the anticipated contract effective date is March 4, 2024. The RFP outlines the evaluation criteria, which includes technical specifications, analytics and reporting, features/security, vendor background, and pricing.

The RFP does not mention any set-aside designations or restrictions on the types of organizations that can respond. The current provider is Dialpad, Inc., and the Coalition has an annual budget of approximately $200,000 for this project, seeking cost-per-user-per-month pricing. The Coalition will provide the internet connectivity, and the vendor will be responsible for training and technical support.