Unified Communications Solutions

The Georgia Department of Administrative Services, State Purchasing Division, is issuing an electronic Request for Proposal (eRFP) to establish one or more statewide contracts for Unified Communications Solutions, including Unified Communications as a Service (UCaaS), Contact Center as a Service (CCaaS), and Communications Platform as a Service (CPaaS). The purpose is to identify qualified suppliers that can provide a wide variety of cloud-based unified communications services to a broad and dispersed demographic of state and local government users, who require a high level of customer care before and after the sale. The eRFP has a due date of June 3, 2024, and a mandatory virtual offerors' conference is scheduled for May 14, 2024. Prospective suppliers must review the comprehensive Program Requirement Document (Attachment B) to understand the full scope of the mandatory requirements.

This eRFP is open to all qualified suppliers, and there are no set-aside designations or restrictions on the types of organizations that can respond. The State has not provided any information about incumbent vendors, current contracts, or available budget ranges. Interested parties are encouraged to register for the virtual offerors' conference and carefully review the attached documents to understand the full scope and requirements of this contracting opportunity.