UNCW Records Management System & Computer Aided Dispatch

The University of North Carolina at Wilmington Police Department is requesting proposals for a fully integrated Computer Aided Dispatch and Records Management System software solution under RFP 72-PPBW27017, with proposals due October 27, 2026 at 2:00 p.m. ET. Written questions are due October 8, 2026. The current system, acquired from EFORCE in 2021, expires December 1, 2026.

All vendors must be registered in good standing with North Carolina's Electronic Vendor Portal and submit proposals electronically through that portal. No e-procurement fee applies.

The solution must provide fully integrated CAD/RMS functionality with real-time bi-directional synchronization, FBI NIBRS reporting compliance, North Carolina SBI and AOC compliance, NCIC/DCI integration, cloud-based hosting, mobile field reporting with supervisor review capabilities, evidence and property management with barcode tracking, and crime analysis tools. The system must interface with the North Carolina State Bureau of Investigations Division of Criminal Information for crime data reporting and vehicle/driver information retrieval. Desired features include AI-assisted transcription and report preparation, evidence disposition management with automated notifications, automatic vehicle location and mapping, Genetec security platform integration, Microsoft 365 integration, and public records management under North Carolina Chapter 132.

Vendors must address 20 technical questions covering reporting compliance, CAD/RMS integration, NCIC/DCI integration, cloud hosting and security, mobile operations, evidence management, analytics, integrations, and implementation planning. Current data archiving with searchable functionality is required; migration into the new system is not mandatory. Attachment G establishes comprehensive data security, PII protection, and compliance requirements including FERPA, the Privacy Act, HIPAA, the ADA, the North Carolina Identity Theft Protection Act, and the North Carolina Public Records Act. Vendors must provide 90-day transition and data extraction upon contract termination, maintain PCI DSS compliance if applicable, notify UNCW of security breaches within 24 hours, and assume all financial liability for breach notification and remediation.

The initial contract term is three years with two optional one-year renewal terms. Pricing must be firm-fixed for Years 1 through 5, covering implementation, subscription, maintenance, training, and other costs. Evaluation criteria are Price (30%), Technical Capability (65%), and Acceptance of UNCW Terms and Conditions without edits (5%). Contract award is anticipated December 21, 2026.