Travel administrator services statewide

The State of Michigan Department of Technology, Management and Budget (DTMB) is seeking a statewide professional travel management company to provide comprehensive travel administrator services through a Request for Proposal (RFP) 190000002051. The contract aims to secure a vendor capable of delivering comprehensive reservation systems for domestic and international travel, including air, car, rail, and lodging accommodations. In fiscal year 2018, the state processed 5,149 air tickets, 10,177 lodging reservations, and 471 car reservations, with international travel representing 1% of total bookings. Key deliverables include an online reservation system with 99% availability, secure login capabilities, and comprehensive reporting functions. The proposed contract will run from April 27, 2020, to April 26, 2023, with potential for two additional one-year renewals. Evaluation criteria will likely focus on transaction fees, reservation system capabilities, reporting mechanisms, and data security compliance. The proposal deadline is June 7, 2019, with an anticipated contract start date of April 27, 2020. Vendors must provide bi-weekly implementation reporting, ad-hoc reporting within 5 days of request, and maintain a responsive approach to reservation and cancellation services.

The RFP does not explicitly indicate specific set-aside designations or restrictions for disadvantaged enterprises. Transaction fees will be structured on a per-reservation basis, with domestic reservation transaction fees ranging from $75 to $1,000 depending on reservation type, and international air reservations priced at $100. The selected vendor must return all travel booking commissions and potentially collect service fees on behalf of the state. Strict data security requirements are mandated, including maintaining FedRAMP certification, hosting services within the continental United States, and compliance with federal and state data protection standards. While no incumbent vendor is specifically mentioned, the contract requires the new vendor to provide a robust technological infrastructure that can integrate with existing state travel management processes. The historical booking volume and transaction fee structure suggest a potentially significant contract value, though an exact budget range is not specified in the provided documentation. Vendors must demonstrate capability to manage a high-volume, complex travel reservation system with comprehensive reporting and stringent security protocols.