Transit Fare Collection

The City of Green Bay Metro Transit is seeking a comprehensive Fare Collection System (FCS) through a competitive Request for Proposal (RFP) issued on December 1, 2025. The procurement targets an account-based, cloud-hosted, Software-as-a-Service solution that will serve fixed-route, paratransit, and microtransit services across five municipalities: Green Bay, Allouez, Ashwaubenon, Bellevue, and De Pere. The new system must support multiple payment methods, including mobile ticketing, reloadable smart cards, cash payments, and web-based customer portals, with the goal of replacing the existing Genfare Odyssey system. Key deliverables include a fully operational system with daily revenue deposit capabilities, PCI-DSS and PA-DSS compliance, and 24/7 operational availability. The evaluation will use a weighted scoring methodology: 40 points for System Capabilities, 35 points for Experience/References/Product Demo, and 25 points for Cost. Critical dates include: questions due by December 12, 2025, addenda posted by December 19, 2025, proposals due January 15, 2026 at 2:00 PM CST, interviews scheduled for the week of February 2, 2026, and award recommendation on February 18, 2026.

The procurement appears to have no specific set-aside designations, but will require compliance with federal transit administration (FTA) regulations, including Buy America requirements for contracts over $150,000 and mandatory certifications covering debarment, tax liability, and lobbying restrictions. The current system is operated by Genfare, which will be replaced by the new vendor. The transit system operates a fleet of 30 buses (25 Gillig, 5 New Flyer) and supplements fixed-route services with paratransit vehicles operated by Tidewater Transit. The contract will be a five-year term, with the vendor responsible for comprehensive training, maintenance, support, and a minimum 12-month warranty post-installation. While specific budget ranges are not explicitly stated, the RFP requires all-inclusive, not-to-exceed, fixed-fee pricing that covers capital costs, licensing fees, administrative fees, and operating expenses for the entire contract period. The City reserves the right to negotiate contract terms and request Best and Final Offers from selected vendors.