Town of Clayton Customer Service Utility Bill Design and Services

The Town of Clayton, North Carolina, is seeking the services of a qualified Utility Bill Printing firm to provide comprehensive utility bill design and services. The selected vendor will be responsible for utility bill design and letter printing, utility bill and letter mailing including pre-printed or vendor printed inserts, address verification, and electronic presentment including email notifications or web-based bill availability. The Town serves approximately 15,000 residential, commercial, and industrial customers. Key requirements include design services, printing and mailing, electronic storage, address correction and encoding, data processing and quality assurance, review and approval, online availability, service interruption and disaster recovery, quality standards, project management, acceptance testing, and transition and change control services. The RFP outlines specific evaluation criteria, including pricing, Service Level Agreements, and performance reporting requirements.

This contract opportunity does not appear to have any set-aside designations or restrictions on the types of organizations that can respond. The RFP does not list any incumbent vendors or current contractors, and does not provide information on any existing infrastructure or technology that requires integration. The RFP does not specify a budget range or award value, but states the initial contract term is for three years with two one-year renewal options.