Telehealth Platform

Collin County Community College District (Collin College) is soliciting proposals for a comprehensive Telehealth Platform to deliver virtual 24/7 urgent-care medical services, psychiatric services, and immediate mental health crisis support to its student body, part-time faculty, and staff. The platform must be HIPAA-compliant, support multi-platform compatibility (Windows, Apple, Google), provide mobile accessibility, and integrate scheduling with single sign-on capabilities. Key deliverables include video communications infrastructure, prescription writing and referral capabilities, lab order management, and follow-up consultation support. The vendor must employ licensed clinicians to deliver urgent care medical evaluations, telepsychiatry services, and mental health crisis intervention for conditions safely and accurately diagnosed and treated virtually. The proposed service scope encompasses approximately 39,690 credit-enrolled students and 1,463 part-time employees as of April 1, 2026. Evaluation criteria allocates 35 points for purchase price, 45 points for qualifications and experience (including required references from institutions of higher learning equal to or larger than Collin College), and 20 points for implementation approach, ease of use, timeline, and higher-education-focused marketing strategies. The questions deadline is April 30, 2026 at 3:00 p.m., proposals are due May 7, 2026 at 3:00 p.m., vendor presentations are scheduled for May 13, 2026, and contract award is anticipated on or around June 24, 2026 with implementation required by September 1, 2026.

The RFP does not specify set-aside designations or restrictions on organization types eligible to respond, nor does it identify any incumbent vendors or current contractors. The vendor must demonstrate Texas-RAMP certification or provisional certification by the proposal closing date and provide evidence of cybersecurity and privacy insurance. Required insurance includes commercial general liability of at least $250,000 per person and $500,000 per occurrence, workers' compensation at statutory limits, and business auto liability of $250,000 per person and $500,000 per occurrence, with all providers maintaining a minimum A.M. Best rating of A-VI. The contract term is one year with two optional one-year renewals contingent on mutual agreement and Board approval, with pricing submitted annually according to enrollment numbers. Vendors must provide per-visit costs for therapy evaluations, medical evaluations, therapy consultations, medical consultations, and emergency therapy consultations. The specific award value or budget range is not disclosed in the available documentation, though pricing shall remain firm during the initial contract term and must exclude all taxes as Collin College is tax-exempt.