Tax Fulfillment Services

The state of Massachusetts is seeking proposals for Tax Fulfillment Services for a 3-year contract period. The selected vendor will be responsible for providing full-service tax fulfillment solutions, including processing tax returns, issuing tax refunds, managing taxpayer inquiries, and maintaining secure data storage and transmission. Key objectives include improving taxpayer satisfaction, increasing operational efficiency, and ensuring accurate and timely processing of state tax filings. Minimum qualifications include demonstrated experience in tax processing, customer service, and data management, as well as the capability to integrate with the state's existing tax administration systems. Proposals are due by February 14, 2024, and the state will evaluate submissions based on factors such as technical approach, project management, and cost-effectiveness.

This procurement is open to all qualified bidders, with no set-aside designations or restrictions on the types of organizations that can respond. The state has not disclosed any information about incumbent vendors or current contractors, nor have they provided details on the existing infrastructure or technology that requires integration. The state has also not specified a budget range or estimated award value for this contract opportunity.