Surveys and Forms SaaS Platform Tool

The Texas Department of Information Resources (DIR) has issued an Invitation for Bid (IFB-020-FY25) for a Surveys and Forms Software as a Service (SaaS) Platform Tool. The procurement seeks a comprehensive survey platform with 40 initial licenses, with the potential to add 5-10 additional seats, to be used for internal and external surveys, feedback collection, and reporting. The platform must meet extensive technical requirements, including multi-factor authentication, API compatibility, an AI-powered survey builder, advanced analytics, and integrations with various business intelligence tools. Critically, the platform must also be TXRAMP Certified. The solicitation was posted on July 31, 2025, with bid responses due by August 14, 2025, at 2:00 PM CT, and an anticipated award date of September 5, 2025. The initial contract term will run from the award date through August 31, 2026, with options for up to two one-year renewals. Evaluation will be conducted on a best value basis, considering factors such as life cycle costs, quality, reliability, delivery terms, and overall solution effectiveness for the state of Texas.

The procurement includes a 21.1% Historically Underutilized Business (HUB) subcontracting goal, indicating a strong commitment to engaging economically disadvantaged businesses in the contracting process. Vendors must provide a comprehensive Historically Underutilized Business Subcontracting Plan (HSP) and demonstrate good faith efforts to include Texas certified HUB vendors. Additionally, vendors are required to submit a Policy Driven Adoption for Accessibility (PDAA) self-assessment and a Voluntary Product Accessibility Template (VPAT) to document their commitment to information and communications technology accessibility. While specific budget ranges are not explicitly stated, the requirement for 40 initial licenses with potential expansion suggests a moderate-sized contract. Vendors must also complete a W-9 form and adhere to the standard terms and conditions outlined in Appendix A, which includes requirements for maintaining compliance with Texas state laws, cybersecurity training, and ensuring data storage within the contiguous United States.