Support, maintenance and repair, crestron electronics (OEM)

Palm Beach County Board of County Commissioners Purchasing Department issued Request for Quotation (RFQ) #555568/SS for support, maintenance, and repair services for Crestron Electronics equipment on an original equipment manufacturer (OEM) basis. The procurement seeks a firm, fixed-price term contract to provide comprehensive on-site maintenance and repair services, telephone support, and parts replacement for Crestron Electronics systems utilized by the County. The estimated scope of work includes 110 hours of standard-rate maintenance and repair services and 15 hours of phone support services over a 12-month contract term. Service level requirements specify normal technician response times of 24 hours and emergency/holiday response times of 4 hours for on-site arrival. Compensation is structured with standard rates applying to regular business hours (8:00 a.m. to 5:00 p.m., Monday-Friday), overtime rates at 1.5 times standard, and emergency/holiday rates at 2 times standard. Qualified respondents must be authorized Crestron dealers or distributors, hold current relevant licenses and certifications, provide three professional references, comply with E-Verify requirements, and demonstrate no debarred vendor status or criminal history violations. All-or-none bidding is mandatory; quoters must bid on all items to be considered responsive. The quotation deadline is December 9, 2021, at 4:00 p.m. local time, with submissions accepted via fax or email, and all quotes remain valid for 90 days from the opening date.

The contract includes Small/Minority/Women Business Enterprise (S/M/WBE) goals with potential contract award preference to certified small businesses within 10 percent of the lowest responsive, responsible quoter, and local preference provisions offering 5 percent evaluation reductions for businesses based in Palm Beach County. Respondents must maintain Commercial General Liability insurance of $500,000, Business Auto Liability coverage of $500,000, and Workers' Compensation insurance. The County reserves the right to supply replacement parts at its discretion, in which case the vendor receives compensation at the hourly labor rate only; alternatively, materials may be provided at the quoter's cost plus documented manufacturer/supplier invoices. The contract term extends for 12 months or until the estimated expenditure of $50,000 is reached, whichever occurs first, at the County's discretion, with no renewal options specified. No incumbent vendor or existing contractor information is referenced in the solicitation. The estimated budget ceiling for this procurement is $50,000.