Support, maintenance and repair, crestron electronics (OEM)

The Palm Beach County Board of County Commissioners Purchasing Department issued a Request for Quotation (RFQ) on December 14, 2021, for support, maintenance, and repair services for Crestron Electronics equipment on an original equipment manufacturer (OEM) basis, with quotations due January 6, 2022, at 4:00 p.m. The County seeks to establish a twelve-month term contract for comprehensive technician services including on-site maintenance and repairs, troubleshooting, parts replacement, and 24/7 phone support for Crestron systems. Quoters must bid on two line items: Standard Rate for Maintenance and Repair Services (estimated 110 hours over 12 months) and Phone Support Services (estimated 15 hours over 12 months). The successful vendor must respond to normal service requests within 24 hours and emergency/holiday calls within 4 hours, with work completion required within 48 hours of service initiation. All work must be performed by appropriately licensed and badged personnel in compliance with County security requirements, and quoters must provide evidence of authorization from Crestron Electronics as a dealer, reseller, or service provider. Pricing must be submitted on a firm, fixed basis covering all labor, materials, tools, travel, equipment, insurance, and incidental expenses with no additional markups permitted on manufacturer repair costs. Vendors must maintain Commercial General Liability insurance of at least $500,000, Business Auto Liability of at least $500,000, and Workers' Compensation insurance in accordance with Florida Statute Chapter 440.

Palm Beach County provides a 5 percent local preference for quoters with a permanent place of business in Palm Beach County or the Glades, and small, minority, and women-owned business (S/M/WBE) enterprises within 10 percent of the lowest bid receive preference consideration. All quoters must comply with E-Verify employment eligibility requirements, register in the County's Vendor Self Service system, and comply with the County's Commercial Non-Discrimination Policy and criminal history background check ordinance for certain County facilities. The County estimates the total anticipated expenditure at $50,000 over the contract term and reserves the right to adjust this amount based on actual requirements. No incumbent vendors or current contractors were identified in the available documentation. The contract term is twelve months or until the estimated amount is expended at the County's discretion, providing flexibility based on actual service utilization and operational needs.