Supplemental Training and Organizational Development Services Partnership

The City of Cleveland Department of Human Resources is requesting proposals for supplemental training and organizational development services to augment internal capacity for approximately 8,000 city employees, with proposals due August 19, 2026 and written questions due August 12, 2026. A standard 10% Cleveland Area Small Business participation goal applies; proposers must make good-faith efforts to utilize certified Minority Business Enterprise, Female Business Enterprise, and Cleveland Area Small Business sub-consultants.

The scope encompasses four core training areas: professional development and interpersonal skills, personality inventories and behavioral assessments, customer service excellence in public sector contexts, and mid-level management and leadership development, with providers encouraged to propose aligned supplemental topics. Delivery must be flexible across in-person instruction, virtual instructor-led training, asynchronous e-learning compatible with the city's Workday Learning Management System, and hybrid models. Services will be requested on an as-needed basis, with selected vendors developing detailed scopes of work in consultation with HR/Talent Management prior to engagement initiation. Providers must demonstrate relevant public sector training experience, employ professionally accredited instructors, and deliver customizable training for diverse employee knowledge levels.

Compensation will be based on hourly billing rates or fixed prices by support category, with reimbursable expenses covered under the City's Reimbursables Policy effective January 1, 2023. The policy establishes labor multiplier structures, itemized reimbursable-expense reporting with quarterly updates, monthly invoicing with supporting documentation due within 30 calendar days, and prior written approval requirements for all reimbursable expenses and individual line items exceeding $10,000.

Proposals will be scored on quality of proposal (30 points), credentials of key personnel and provider (20 points), demonstrated ability to provide similar services (30 points), and compensation and fees (20 points). Submissions must include an executive summary, organizational description, project team information with resumes, up to three relevant project sheets, three verifiable references, and a Certificate of Insurance showing professional liability coverage of at least $200,000 per occurrence with deductible not exceeding $25,000. Selected vendors must maintain comprehensive general liability insurance of at least $1 million per occurrence, professional liability insurance, workers' compensation, and cyber liability insurance depending on city data access. Finalist selection is tentatively scheduled for August 28, 2026, with interviews the week of September 7 and provider selection by the week of September 14, 2026. The agreement term continues until completion and city approval of all work, with the city reserving the right to cancel upon written notice.