STC - itsm atlassian managed service pro

The State of South Carolina, through the State Fiscal Accountability Authority (SFAA) Division of Procurement Services, is seeking Managed Service Providers (MSPs) to deliver comprehensive IT Service Management (ITSM) system services specific to the Atlassian JIRA platform. The procurement is a statewide term contract with an initial one-year term and four optional one-year renewals, potentially spanning five years from February 12, 2026, to February 11, 2031. The solicitation requires providers to offer core services including system configuration, user access management, technical support, and professional services such as advisory, integration, data migration, and strategic planning. Offerors must be authorized Atlassian Gold or Platinum Solution Partners and submit both technical and business proposals with detailed cost breakdowns. A non-mandatory pre-bid conference is scheduled for September 25, 2025, at 10:00 AM EST via Microsoft Teams, with written questions due by 5:00 PM the same day. Proposals are due October 27, 2025, at 11:00 AM, with award anticipated on January 30, 2026. The evaluation process will be two-phased, with 90 points allocated to technical proposals and qualifications and 10 points for live presentations.

The contract has specific restrictions requiring all work to be performed onshore within the continental United States, with no offshore resources permitted. Providers must comply with South Carolina's DIS-200i security standards, provide FedRAMP-certified cloud hosting, maintain disaster recovery capabilities, and establish documented business continuity plans tested annually. Up to three awards may be made to the highest-ranked responsive and responsible offerors. Strict data governance requirements mandate that all government data remain within the continental United States, with explicit prohibition on using state data for artificial intelligence or machine learning model training. Contractors must submit a Service Provider Security Assessment Questionnaire and maintain Commercial General Liability insurance with $1,000,000 per occurrence limits and Information Security and Privacy coverage with $5,000,000 per occurrence and $10,000,000 aggregate limits. An administrative services fee of 1.25% of total purchases must be remitted quarterly. While specific budget ranges are not explicitly stated, the comprehensive nature of the services and multi-year potential suggest a significant contract value for the selected MSPs.