STC digital government services (RFI)

The State of South Carolina's State Fiscal Accountability Authority (SFAA), acting on behalf of the Office of Technology and Information Services (OTIS), issued a Request for Information (RFI) for Digital Government Services on February 19, 2021. The RFI seeks comprehensive information to develop a future solicitation for digital government service enhancements, encompassing application development and maintenance, technology infrastructure, payment services, marketing and promotion, customer service, and service integration and management. Respondents were required to submit responses by March 8, 2021, at 11:00 AM EST, with a maximum of 20 single-sided pages in native Microsoft Office formats. The state planned to schedule "Art of the Possible" sessions in March 2021 with selected respondents to discuss potential transformation and innovation solutions anticipated within a 3-5 year timeframe. Key objectives include developing a modernized platform with standardized design across state government, enhanced security and privacy compliance, cloud-based hosting, mobile application capabilities, citizen single sign-on functionality, and improved operational transparency for payment services.

The RFI explicitly states that no contract will be awarded based on responses, and no payments will be made for provided information. The state is transitioning from its current public-private partnership model with South Carolina Interactive, LLC (a NIC subsidiary) to a consumption-based, revenue-funded sourcing model. The existing SC.GOV digital portal has processed over 57.5 million transactions and collected more than $3.12 billion since 2005. The procurement is open to specialist providers, including payment-only service providers, with potential for future solicitations to award multiple statements of work to single or multiple respondents. While no specific set-aside designations were mentioned, the state is seeking providers capable of meeting stringent requirements, including PCI-DSS compliance and comprehensive digital service capabilities. Though no specific budget range was provided, the current portal's transaction volume suggests a significant potential contract value for the selected digital government services provider.