State Anatomy Board Answering Service FY27-29

The Maryland Department of Health, State Anatomy Board is soliciting bids for a telephone answering service to support its Body Donation Program for a three-year contract period beginning July 1, 2026 and ending June 30, 2029. The service provider must deliver 24-hour professional answering services with coverage from 4:00 p.m. to 8:00 a.m. Monday through Friday and continuous coverage on weekends and holidays, handling approximately 710 inbound calls, 315 outbound calls, and 60 patched calls monthly on average. Key deliverables include receiving death notifications from pre-registered donors and unclaimed decedent bodies, obtaining detailed caller information, notifying designated mortuary transport services across five geographic regions of Maryland, managing emergency communications, responding to public inquiries, and transmitting all death information and communications to the Board via fax and email by 8:05 a.m. the next business day. The contract is a fixed-price indefinite quantity procurement with a firm fixed monthly rate regardless of call volume variations, and all bid prices must be fully loaded to include labor, profit, overhead, and general operating expenses. Bidders must submit an original bid by mail or email to Juan Ortega, Executive Director, accompanied by a transmittal letter on business stationery and three professional references with contact information. The solicitation was issued May 12, 2026, with bids due May 15, 2026, at 2:00 p.m. Eastern Time, and contract award will be made to the responsible and responsive bidder with the lowest cost.

The Maryland Department of Health encourages minority business enterprise participation in this procurement process. No incumbent vendors or current contractors are identified in the solicitation materials, and no specific technology integration requirements are noted. Monthly invoices are due by the 10th of each month following service delivery and must include usage dates, base rate charges, invoice details, federal tax identification number, and purchase order information, with payment made monthly by credit card after contract monitor approval. The solicitation does not specify an overall contract value or budget range; however, the monthly cost structure and historical usage data of approximately 1,085 total calls and communications per month can be used by potential bidders to estimate their pricing proposals. No renewal options are specified for this three-year contract term.