SS- 2601 Face Program Agency Decision

The Florida Department of Elder Affairs (DOEA) is executing a single source procurement contract for care navigation services under the Florida Alzheimer's Center of Excellence (FACE) program serving Leon County and other Florida jurisdictions. The procurement seeks comprehensive care navigation services designed to support persons living with dementia (PLWD) and their family caregivers, with particular emphasis on individuals on the Alzheimer's Disease Initiative (ADI) waitlist. Key deliverables include personalized care planning, caregiver engagement and support services, resource navigation assistance, and a customizable technology platform capable of tracking health indicators, emotional wellbeing, and social outcomes. The evaluation criteria focus on the vendor's demonstrated ability to achieve documented outcomes, including reductions in caregiver burden measured by the Zarit Burden Scale, reductions in emergency room visits, hospital admissions reduced by 68-81 percent, falls reduced by 75-86 percent, and average cost savings ranging from $13,870 to $27,077 per individual with Alzheimer's disease. The notice of intended decision was posted on April 3, 2026, at 4:00 p.m., though no specific response deadline, bidder's conference, site visit, or award date is specified in the procurement documentation. The primary contact for additional information is Justin Taylor at 850-414-2153.

This is a single source contract procurement, which restricts competition and limits eligibility to the vendor meeting the specific procurement justification criteria. The incumbent vendor identified for this contract is NAN Navigator, located at 3801 Avalon Park East Boulevard, Orlando, Florida, which has been selected based on its proprietary Laird Model of Care founded by Dr. Rosemary Laird. The DOEA's justification for single source procurement is based on extensive market research, including attendance at national industry conferences and comprehensive review of available care navigation platforms, concluding that no alternative vendor offers the same integrated clinical model, proprietary data infrastructure, ongoing research continuity, and demonstrated outcomes. The contract requires integration with NAN Navigator's existing proprietary technology platform and clinical infrastructure. The contract award value is $538,461, with internal tracking number SS-2601 and DMS Single Source number SS-15290. The contract requestor is Cari Eyre, Deputy Secretary and Dementia Director, with detailed contact information available through the DOEA.