Sole Source Liveperson Chat Systems - FY2027

The Alabama Board of Nursing is pursuing a sole-source award to LivePerson for FY2027 continuation of its LiveEngage chat and customer contact services, with responses due November 6, 2026. The sole-source designation is the decisive constraint: the Board states that LivePerson is the only provider of the LiveEngage first point of contact service and that the system is integrated into the Board's website. The Board purchased these services from LivePerson over 10 years ago through the required state purchasing process, and the attached invoice is a service and maintenance agreement for that same system.

The procurement is administered as a Quick Quote under the State of Alabama Office of the Chief Procurement Officer's standard terms (DOPQQBPV4.08.26.pdf). Suppliers must register in Alabama Buys, participate electronically, and submit all inquiries through the Supplier Portal. Required compliance includes federal immigration law, Alabama Secretary of State registration for foreign corporations, E-Verify enrollment if employing individuals within Alabama, and certification of sales tax registration and collection. Vendors must accept state-issued credit cards, P-cards, and EFT at no additional cost to the State.

The total contract cost is capped at $25,000 across the original agreement and any renewals, with a maximum term of five years from the effective date. Renewals occur annually by written agreement of both parties. Pricing is subject to cost realism and price reasonableness analysis at the Chief Procurement Officer's discretion. Price escalation requests may be considered for material or labor cost increases incurred through no fault of the supplier, provided documentation supports the request and increases do not exceed the higher of an industry-specific price index or the Consumer Price Index, capped at 5 percent annually. The State is exempt from sales tax under Section 40-23-4(a)(11) of the Code of Alabama 1975. The contract is governed by Alabama law, with exclusive jurisdiction in Montgomery, Alabama.