Solarwinds Renewal for MCAC

The State of Maryland, MSP Quartermaster Division, is soliciting proposals for the renewal and procurement of SolarWinds software and related services for the Maryland Correctional Adjustment Center (MCAC) located at 1201 Reisterstown Road, Pikesville, Maryland through a Purchase Order Request for Proposals (PORFP) issued April 22, 2026. The procurement encompasses three functional areas: COTS Software (FA I), Installation and Training Services (FA II), and Manufacturer's Software Maintenance (FA III), with a three-year service period commencing February 13, 2026, and concluding February 12, 2029. The specific deliverables include 8 DameWare Remote Support Per Technician Licenses, 12 Web Help Desk Per Technician Licenses (named users), and 12 DameWare Remote Everywhere per concurrent user licenses, with identical quantities maintained across all three contract years. Proposals must be submitted by April 27, 2026, at 2:00 PM EDT, with questions due by April 27, 2026, at 1:00 PM EDT directed to Gregory Chason at gregory.chason@maryland.gov or 410-379-9410. Award recommendations will be based on price and conformance to specifications, with selected contractors receiving purchase orders from the agency. Required qualifications include being an authorized SolarWinds reseller with a valid Letter of Authorization from the manufacturer or distributor, providing new and unused equipment with estimated ship dates and lead times, and submitting pricing valid for at least 90 days following the due date along with screenshots of Manufacturer's Suggested Retail Price (MSRP).

This procurement is designated as a Small Business Reserve (SBR) set-aside limited to certified small business vendors meeting statutory requirements under Maryland State Finance and Procurement Article 14-501 through 14-505, and only Master Contractors currently awarded contracts under the COTS 2012 Master Contract (060B2490021) are eligible to submit bids. No incumbent vendor or current contractor information has been specified in the available solicitation documents. Invoicing must comply with COMAR 21.06.09.01 and .02 standards, with one-time pricing items billed within 30 days of acceptance and annual pricing items billed annually beginning within 30 days of contract start and on each anniversary thereafter. The contract includes specific billing instructions directing invoices to designated Maryland addresses or to msp.accountspayable@maryland.gov. While specific budget or award values are not disclosed in the solicitation documents, the three-year renewal structure with consistent product offerings across contract years provides a foundation for cost projections based on current market pricing for the identified SolarWinds licenses and support services.