Service Now Annual Renewal SFY 26

The state of Ohio's Medicaid Information Technology Services (ITS) is seeking to renew its annual ServiceNow subscription for state fiscal year 2026, with a contract opportunity identified by the tracking number 686d986a697033b879097694. The procurement is specifically designed to enable various business units within the Medicaid agency to create, track, and report incidents for requests managed by the organization. This renewal is critical for maintaining service level agreement (SLA) compliance with module vendors, particularly for the Integrated Health Division (IHD) and other associated business units. The contract opportunity was posted on July 8, 2025, with proposals due by July 24, 2025, under the procurement reference number ARTS#R-2627-07-0215. Potential vendors must demonstrate comprehensive capabilities in enterprise service management software that can support incident tracking, reporting, and workflow management for a complex healthcare administrative environment.

While specific set-aside designations are not explicitly detailed in the provided documentation, vendors should anticipate potential requirements for diverse business participation. The current implementation suggests an existing ServiceNow infrastructure that will require seamless integration and potential enhancement. The procurement appears focused on maintaining continuity of an existing technological solution, which implies that incumbent vendors with prior ServiceNow implementation experience in state Medicaid systems may have a competitive advantage. Although precise budget ranges are not specified, enterprise-level ServiceNow subscriptions for state Medicaid agencies typically range from $100,000 to $500,000 annually, depending on user volume and specific module requirements. Interested vendors should carefully review the full solicitation documentation to understand the precise technical specifications, integration requirements, and evaluation criteria for this renewal opportunity.