Security Systems Maintenance and Support Services

The Michigan Department of Corrections (MDOC) is seeking a comprehensive Security Systems Maintenance and Support Services contractor through RFP No. 250000002038 to manage security systems across 27 prison facilities. The selected vendor will be responsible for system design, repair, upgrade, licensing, inventory management, and support of complex security technologies including video management, access control, custody round readers, paging systems, and networking systems. Key deliverables include maintaining a secure, climate-controlled inventory system, providing 24/7 technical support, and ensuring all personnel complete mandatory MDOC training courses. A mandatory pre-proposal meeting is scheduled for August 14, 2025, at 10:00 a.m. Eastern, with proposals due on September 23, 2025, at 3:00 p.m. Eastern. The contract will initially run from December 1, 2025, to September 30, 2028, with potential for up to five additional one-year renewal options. Contractor qualifications include extensive experience with security systems, ability to perform rapid repairs, maintain attic stock for replacement parts, and strict adherence to PREA standards and facility security protocols.

The RFP does not explicitly indicate specific set-aside designations or restrictions for disadvantaged enterprises. The contract will require extensive background checks through the Law Enforcement Information Network (LEIN), with strict security clearance requirements for all personnel. Contractors must maintain comprehensive insurance coverage, including $1,000,000 in Commercial General Liability, $1,000,000 in Automobile Liability, and $5,000,000 in Cyber Liability Insurance. While specific budget ranges are not detailed, the pricing structure allows for a 15% contractor markup on parts and includes provisions for potential cost adjustments. The current environment involves approximately 321 service tickets annually and 249 tickets year-to-date, with an average of 26 monthly work orders. The contract emphasizes integration with existing MDOC internal storage solutions and requires vendors to demonstrate capability in handling facility-specific challenges, including potential lockdowns and complex communication protocols.