Secure Service Desk

The Texas Health and Human Services Commission (HHSC) Procurement and Contracting Services (PCS) has issued an Invitation for Bid (IFB) No. HHS0015931 on behalf of the Department of Family and Protective Services (DFPS) for a Specops Secure Service Desk solution. The procurement seeks to establish multiple contracts across DFPS Regions 1-11, focusing on cybersecurity protection services. The initial contract term will be 12 months from the award date, with options for two additional 12-month renewals and potential one-year extension to ensure service continuity. Respondents must submit comprehensive business references demonstrating their capability to perform the required scope of work. The evaluation criteria will holistically assess proposals based on cost, experience, performance record, and overall capabilities, with the award being made to the most advantageous proposal rather than automatically selecting the lowest-cost bidder. Responses are due on 04/10/2025 at 10:30 am, and vendors must submit firm, fixed pricing using the provided Pricing Sheet (Exhibit C), with any future price adjustments subject to DFPS's sole discretion.

The solicitation does not require a Historically Underutilized Business (HUB) Subcontracting Plan, as no probable subcontracting opportunities were identified in the procurement documents. Pricing adjustments, if considered, may potentially correlate with specific Bureau of Labor Statistics indices. While specific budget ranges were not explicitly detailed in the available documentation, the procurement appears designed to support ongoing cybersecurity infrastructure for DFPS across multiple regions. The contract structure suggests flexibility for multiple vendors to be selected, indicating a potential competitive and distributed approach to service delivery. No incumbent vendors were specifically mentioned in the provided materials, and the solicitation appears open to qualified vendors who can demonstrate robust cybersecurity service desk capabilities. The procurement seems focused on securing a comprehensive, adaptable service desk solution that can provide effective cybersecurity protection for the Department of Family and Protective Services across its regional operations.