RP047-24, Provision of Online and Toll-Free Court Payment Services on an Annual Contract

The Gwinnett County Board of Commissioners is seeking competitive sealed proposals from qualified service providers for the Provision of Online and Toll-Free Court Payment Services on an Annual Contract for the Gwinnett County Recorder's Court. The County requires a single service provider to offer seamless and convenient online payment services to clients of the Recorder's Court to pay traffic tickets and citations using credit cards, debit cards, electronic payments, and cash. The service provider must be able to integrate with the Recorder's Court's case management system and provide the online payment system at no cost to the Court or County. Proposals will be evaluated based on criteria including experience, qualifications, technical capabilities, value-added services, and references. A virtual pre-proposal conference is scheduled for October 3, 2024, and proposals are due by October 18, 2024. The contract will be for one year with up to four one-year renewal options.

The RFP states that submittals from firms currently on the Gwinnett County ineligible source list will not be considered. The County currently accepts credit, debit, and cash payments at the customer window, with the County paying the processing fees. In 2023, there were 18,181 web payments, 3,999 IVR payments, and 395 payments made to live agents, totaling $3,061,051. The Recorder's Court is currently not accepting eCheck/ACH payments, and in-person payments are not in scope for this opportunity. The County requires original wet signatures and will not accept electronic notarization. The value of the contract is not explicitly stated.