Riverbed Software\Hardware Maintenance

The Pennsylvania Department of Public Welfare is soliciting vendors to provide Riverbed Gold Level Annual Support for CMC Managing Steelhead Devices through a competitive bidding process. This procurement opportunity requires vendors to have specific certification as an authorized Riverbed Gold Support reseller and mandates registration in the Commonwealth PA Supplier Portal as a prerequisite for bidding. The primary deliverable appears to be comprehensive software and hardware maintenance services for Riverbed technology infrastructure, with a specific focus on Steelhead device management. The solicitation was posted on June 20, 2013, with a bid response deadline of July 10, 2013 at 2:00 PM, providing potential vendors approximately 20 days to prepare and submit their proposals. Vendors are encouraged to submit any questions via the contact email provided in the original solicitation document. The geographic scope of this procurement is specifically focused on the Eddington CDP jurisdiction, with a state-level procurement mechanism through Pennsylvania's purchasing systems.

While the solicitation does not explicitly outline set-aside designations or specific vendor restrictions, it does impose strict qualification requirements including mandatory Riverbed certification and portal registration. No incumbent vendor information is directly disclosed in the available documentation. The procurement appears to be a standard technology maintenance contract, likely representing a moderate-value technology support engagement, though specific budget ranges are not specified in the provided materials. The requirement for Gold Level Support suggests a comprehensive maintenance package that likely includes priority technical support, software updates, and potential hardware replacement or repair services. Potential bidders must demonstrate not only technical capability through certification but also administrative readiness through registration in the state's supplier portal. The procurement is structured to ensure that only qualified, authorized vendors can participate in the bidding process for this Riverbed technology maintenance contract.